Major Job Descriptions

 Generate new customers through calls, visits, referrals, and social media.

 Achieve monthly and annual sales targets.

 Promote domestic and international tour packages.

 Sell flight tickets, hotel bookings, visa assistance, and travel insurance.

 Prepare and send quotations, itineraries, and travel proposals.

 Follow up on customer inquiries until booking confirmation.

 Build and maintain long-term relationships with clients.

 Handle corporate accounts, schools, colleges, and group bookings.

 Coordinate with the operations team for smooth service delivery.

 Negotiate with clients while maintaining company profit margins.

 Keep accurate records of leads, bookings, and customer information in the CRM.

 Collect customer feedback and resolve complaints professionally.

 Identify new business opportunities and market trends.

 Conduct sales presentations and client meetings.

 Participate in travel fairs, exhibitions, and promotional events.

 Collaborate with the marketing team on campaigns and promotions.

 Prepare daily, weekly, and monthly sales reports.

 Ensure timely payment collection and follow up on outstanding balances.

 Maintain knowledge of destinations, hotels, airlines, and tourism products.

 Provide excellent customer service before, during, and after travel.

 Cross-sell and upsell travel-related services to increase revenue.

 Maintain confidentiality of company and customer information.

Job Specifications

Educational Qualification

 Bachelor's degree in Business Administration, Marketing, Tourism Management,

Hospitality, or a related field.

 Diploma in Travel & Tourism is an added advantage.

Experience

 Minimum 1–3 years of experience in travel, tourism, sales, or customer service.

 Experience in a travel agency or tour operator is preferred.

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