Workshop In-charge

Job Description

Company Description

SOLID FUTURE HR Consulting provides recruitment, headhunting, and outsourcing services. We help businesses hire the right talent and improve workforce performance. 

Responsibilities

As the Workshop In-charge, you will be responsible for the end-to-end management of the service center. Your goal is to ensure smooth operations, achieve service targets, and maintain high standards of quality and customer satisfaction. 

• Strategic Planning: Prepare annual targets, management plans, and budgets for workshop materials and equipment maintenance.
• Operational Auditing: Monitor daily workshop opening, staff attendance, and the entire service process from vehicle booking to final delivery.
• Revenue & Inflow: Analyze per-vehicle revenue and implement strategies to increase vehicle inflow, including following up with "lost" customers.
• Quality Control: Implement systems to handle repeat complaints, ensure zero-defect vehicle delivery, and monitor floor shop activity for safety and quality.
• Team Leadership: Conduct staff counseling, manage performance appraisals, and provide on-the job training to enhance employee capability.
• Inventory Coordination: Collaborate with the Spare Parts Department (SPD) to ensure maximum parts availability and reduce Turn Around Time (TAT).
• Customer Retention: Promote AMC (Annual Maintenance Contract) sales and ensure high standards of customer hospitality and satisfaction. 

• Location: Nepalgunj

 

Qualifications

• Education: Bachelor’s degree in Mechanical Engineering.
• Experience: Minimum 4 years of experience in automobile workshop or service operations (Yamaha or similar brand experience is a plus).
• Technical Skills: Deep understanding of automobile service processes, warranty settlements, and workshop safety protocols.
• Soft Skills: Strong leadership, professional communication, and the ability to handle critical/irritated customers with patience and effective solutions.
• Reporting: Proficiency in analyzing reports (CSI, PSF, and daily activity) to focus on continuous improvement.