Front Office Supervisor

Job Description

Company Description

The Pavilions Hotels & Resorts offers unique and immersive experiences across a collection of sophisticated and private havens worldwide. Known for its signature Curated Journeys, each property embodies exclusive local culture and provides emotive experiences, from adventure and wellness to arts and exploration. With its global footprint spanning Asia and Europe, including destinations such as Bali, Phuket, and Rome, The Pavilions is committed to creating meaningful connections, exceptional guest experiences, and a lifestyle of belonging. Join a team dedicated to providing unparalleled service in unrivaled locations.

Role Description

This is a full-time, on-site role located in Pokhara for a Front Office Supervisor. The role involves supervising front office operations, ensuring exceptional customer service, overseeing receptionist duties, managing reservations, and addressing guest needs efficiently. The Front Office Supervisor will play a key role in leading and supporting front office staff, maintaining high standards, and ensuring smooth daily operations.

Qualifications

• Strong Supervisory Skills, with experience managing and supporting front office teams
• Proficiency in Receptionist Duties, including check-in, check-out, and handling guest inquiries
• Exceptional Customer Service skills, with a focus on creating positive guest experiences
• Knowledge of Reservations systems and processes
• Excellent Communication skills, both verbal and written, to interact effectively with guests and team members
• Proven ability to multitask, stay organized, and lead in a fast-paced environment
• Familiarity with hotel management software is an asset
• Previous experience in the hospitality industry or similar roles is preferred

To apply please include your CV and Cover letter and send to [email protected]