Branch Associate – Okhaldhunga

Job Description

Location: Okhaldhunga

Key Responsibilities

• Expansion
• Must able to add resources on need basis i.e. riders
• Must able to travel anywhere.
• Business
• Must able to generate business.
• Daily Communication and Coordination:
• Maintain daily communication with all the riders across the assigned region.
• Daily communication with Regional Manager
• Ensure smooth coordination between branches, hubs, and delivery teams.
• Inventory Management:
• Conduct daily inventory tally.
• Ensure accurate tracking and reporting of inventory status and reporting to RM.
• Cash on Delivery (COD) Management:
• Perform daily checks of COD collected by riders.
• Sit with riders to address any discrepancies or missing updates in COD records.
• Ensure riders update their COD status regularly and accurately.
• Reporting RM in case of COD risk.
• Performance Monitoring:
• Review rider and branch performance on a weekly basis.
• Ensure key performance indicators (KPIs) are met and take corrective action if necessary.
• Cost Management:
• Analyze and report on weekly costs vs. revenue, including direct costs, indirect costs, mid-mile costs, and rider costs.
• Prepare and review weekly and monthly rider payment reports.
• Delivery Operations:
• Ensure that all goods received at branches or by riders are delivered the same day.
• For undelivered goods, ensure a proper note is written with valid reasons.
• Ensure timely forwarding of parcels from branches to the hub and facilitate the same across all branches.
• Proof of Delivery (POD) Checks:
• Conduct daily POD checks, cross-checking delivered and undelivered packets.
• Team Management:
• Conduct regular huddles with the team i.e. riders to ensure clear communication and address any issues.
• Travel Requirements:
• Be willing to travel to any location as needed to ensure smooth operations and address issues.