Customer Service Cum Sales Representative.

Job Description

We are looking for a customer service representative and coordination, or in a similar support function. A typical description includes helping customers, answering enquiries, handling complaints, supporting daily operations, and maintaining good communication with staff and clients.

Key Responsibilities:

CSD and Sales Responsibilities for Freight Forwarding -

• Handle customer enquiries related to air, sea, and land freight shipments.
• Prepare quotations, follow up on rates, and support the sales team in closing deals.
• Maintain communication with clients, agents, carriers, and internal operations teams.
• Assist customers with booking confirmations, shipment updates, and documentation.
• Generate and update sales leads, inquiries, and customer records.
• Coordinate shipment schedules and ensure smooth movement of cargo.
• Follow up on pending shipments, payments, and customer requirements.
• Resolve customer complaints and service issues in a professional manner.
• Support business development by maintaining good customer relationships.
• Prepare daily or weekly sales and customer service reports.

Job Specification

• +2, Completed
• Minimum 0-1 year of experience in CSD or Sales.
• Females are highly motivated to apply.

Skills & Competencies:

• Customer service and sales support
• Freight forwarding documentation knowledge
• Quotation preparation and follow-up
• Shipment coordination
• Strong communication and negotiation
• Computer and record-keeping skills
• Attention to detail
• Teamwork and time management