Company Description Park Safari Resort is a hospitality destination located in Sauraha, known for providing comfortable accommodations and welcoming service to guests visiting the nearby safari and nature attractions. The resort focuses on delivering a relaxed and safe environment where guests can enjoy local wildlife experiences and cultural activities. Team members are encouraged to offer attentive, personalized service and maintain high standards of cleanliness and professionalism. Park Safari Resort values collaboration, reliability, and a guest-first mindset in all departments.

Role Description The Front Office Supervisor is a full-time, on-site role based at Park Safari Resort in Sauraha. This role oversees daily front office operations, including reception, reservations, check-in/check-out procedures, and guest inquiries. The Front Office Supervisor coordinates the work of front desk team members, ensures consistent service standards, and supports staff with guidance and feedback. Responsibilities include managing room allocations, monitoring guest requests, handling escalated issues, and maintaining accurate records and reports. The role also involves close collaboration with housekeeping and other departments to ensure seamless guest experiences and efficient communication across the resort.

Qualifications

• Candidates should possess strong supervisory skills, including team coordination, task delegation, and performance monitoring.
• Candidates should possess experience with receptionist duties and front desk operations, such as check-in/check-out and handling inquiries.
• Candidates should possess customer service skills focused on courteous interaction, problem-solving, and guest satisfaction.
• Candidates should possess reservations management skills, including booking handling, room allocation, and basic record-keeping.
• Candidates should possess clear communication skills for interacting with guests, colleagues, and management.
• Experience in hospitality or hotel front office roles is highly beneficial.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Proficiency with basic computer systems and reservation or property management software is an advantage.
• Diploma or degree in Hospitality Management or a related field is preferred but not mandatory.