Overview

Our client operates two thriving Pilates studios in Canberra, Australia, serving a growing community of wellness-focused clients. They are seeking an organized, proactive Mindbody Studio Operations & Founder Support Coordinator to serve as the right hand to the studio owner across two Pilates locations. In this multi-faceted support role, you will take ownership of daily email correspondence, client membership administration, debt recovery, and studio management within Mindbody. Additionally, you will act as a proactive accountability partner to keep the founder organized, on schedule, and focused on strategic studio expansion.

Schedule: Monday to Friday | Flexible hours within Australian Eastern Time | Part-Time (20 hours per week)

Responsibilities

Mindbody Studio Administration & Client Communications

• Administer client accounts, class bookings, schedule adjustments, and memberships within Mindbody software across both studio locations
• Manage daily email inbox correspondence, responding promptly and professionally to client inquiries, membership hold requests, and general questions
• Execute daily debt recovery tasks, following up on failed payments and outstanding client account balances to maintain business cash flow
• Maintain complete and accurate client documentation within studio management systems

Founder Support & Executive Accountability

• Serve as a proactive accountability partner to the founder, delivering daily task reminders, calendar updates, and workload tracking
• Handle ad hoc administrative projects, research, and operational assignments as directed by studio leadership
• Work independently to streamline routine administrative workflows, ensuring client communication standards remain consistently high across both studios

Requirements

• Mindbody Software Mastery: Mandatory, hands-on experience using Mindbody software for studio, gym, or wellness business administration
• Client Communication & Email Management: Exceptional written English skills with a warm, professional tone suitable for client-facing communications
• Administrative Track Record: Proven background in administrative support, virtual assistance, or executive assistant roles
• Proactive Accountability: Ability to work independently, manage routine task lists without constant supervision, and keep executive leadership organized
• Debt Recovery & Client Accounts: Experience following up on failed payments and outstanding client account balances

Technical Stack & Tools

• Studio Management Software: Mindbody (Mandatory)
• Workspace & Communication: Email (Gmail / Microsoft Outlook), Google Workspace
• Task & Schedule Management: Google Calendar / Acuity / Calendly

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.