Position

Hub Intern (Itahari Hub)

Department

Parcel

Sub-Department

Out of Valley (OV)

Job Description

The Hub Intern supports the daily ground operations of the Itahari hub, ensuring seamless package handling, efficient last-mile delivery, and accurate administrative record-keeping. Working closely under the guidance of the Hub In-Charge, this role manages receiving, system entries, cash reconciliation, rider support, and return logistics.

Key Responsibilities

• Assist in receiving parcels from the Kathmandu hub and recording them accurately in the system.
• Support the allocation of tasks to delivery agents under the supervision of the Hub In-Charge.
• Help track and reconcile COD collections from delivery agents and prepare them for bank deposit.
• Coordinate with delivery riders and assist in onboarding new riders.
• Help manage communication with the transportation company for return shipments.
• Maintain office documents and records, and ensure basic administrative support for daily hub operations.
• Assist in providing Walk-In Support (WIS) to riders for issues not solvable through online platforms.

Qualifications

• Pursuing or have completed a Bachelor's degree in Business Administration, Marketing, or a related field
• Strong communication and negotiation skills.
• Target-driven with excellent interpersonal skills.
• Ability to work independently and manage field activities effectively.
• Should be familiar with the internet, email, Google Sheets, and MS Office (Word/Excel).
• Should have a bike driving license.