Job Summary

The Online Sales Officer/Sr. Officer will drive sales growth for Hulas Steel Industries Limited through online channels, ensuring consistent lead generation, quotation support, and order follow-up. This role is ideal for experienced candidates who can handle customer inquiries under pressure and convert demand into measurable revenue.

Key Responsibilities

Manage daily online sales activities across relevant e-commerce/lead platforms and digital inquiry sources.

Respond to customer queries, product questions, and order requirements with accurate pricing, availability, and lead-time information.

Prepare and coordinate quotations, proforma invoices, and order documentation for online customers.

Follow up on leads, abandoned enquiries, and pending approvals to improve conversion rates.

Coordinate with production, procurement, and dispatch teams to confirm stock status, timelines, and shipment readiness.

Track sales pipeline performance, customer interactions, and order status using CRM/spreadsheets and reports.

Ensure online customer experience quality by resolving issues and escalating problems to the right internal teams.

Requirements

Bachelor’s degree in Business Studies, Management, Engineering (preferred), or a related field; additional sales/marketing education is an advantage.

5+ years of experience in online sales, business development, customer order handling, or sales operations within B2B or manufacturing environments.

Ability to manage stress and prioritize tasks effectively—handle multiple customer inquiries, deadlines, and order updates while maintaining accuracy.

Ability to perform under pressure—meet turnaround-time expectations for pricing, quotation, and order follow-up during peak demand.

Proficiency with MS Excel for sales tracking, quotation comparisons, inventory/status tracking, and reporting.

Experience using online sales tools such as CRM platforms, e-commerce dashboards, or ticketing/inquiry management systems.

Familiarity with B2B sales documentation including quotation-to-order workflow (quotation, proforma invoice, order confirmation, dispatch coordination).

Nice to Have

Experience selling steel products, industrial materials, or similar manufacturing goods through digital channels.

Exposure to basic digital marketing activities such as lead handling from ads/social platforms and campaign reporting.

Knowledge of customer relationship processes and complaint resolution workflows in B2B trade.

What We Offer

Opportunity to contribute to a growing manufacturing organization with an online sales focus.

Professional working environment with access to internal support across production, procurement, and dispatch.

Career growth path for capable performers, with increasing responsibility as targets are met.

Training and onboarding support to strengthen product, process, and sales operations knowledge.