We are looking for a creative and commercially driven Manager – Brand, Marketing & Customer Experience to lead brand strategy, marketing initiatives, customer engagement, and retail experiences across a portfolio of fashion, beauty, lifestyle, and kids' brands.

The role will ensure that every customer touchpoint—from digital platforms and campaigns to stores and events—consistently reflects each brand's identity and delivers an engaging customer experience.

Location

Panipokhari, Kathmandu

Working Days

Sunday – Friday

Working Hours

10:00 AM – 6:00 PM

Responsibilities of the Candidate

Develop and execute brand strategies, positioning, identity, and communication across multiple brands.

Lead marketing campaigns, seasonal promotions, product launches, and brand initiatives.

Develop content and social media strategies and oversee campaign calendars.

Provide creative direction for photoshoots, videos, campaigns, launches, and brand storytelling.

Ensure consistent brand communication across social media, e-commerce, websites, stores, and promotional materials.

Lead retail branding and visual merchandising across fashion, beauty, and kids' retail stores.

Plan store displays, seasonal themes, promotional displays, and in-store campaign rollouts.

Develop customer loyalty, retention, and community engagement initiatives.

Plan and execute brand events, activations, influencer activities, and customer experiences.

Analyze customer feedback, market trends, campaign results, and customer behavior to identify opportunities for improvement.

Coordinate with Merchandising, Buying, Retail Operations, E-commerce, Sales, Creative, and Store teams.

Manage relationships with agencies, influencers, designers, production houses, and other external partners.

Track marketing and customer-experience KPIs, including engagement, campaign performance, store footfall, conversion, retention, and repeat purchases.

Requirements

4+ years of relevant experience in brand management, marketing, customer experience, retail marketing, or a related role.

Experience in fashion, beauty, lifestyle, retail, or consumer brands strongly preferred.

Strong understanding of brand strategy, positioning, storytelling, and customer experience.

Practical experience with retail marketing and visual merchandising.

Experience planning and executing campaigns, events, launches, and activations.

Strong understanding of social media, digital content, and consumer engagement.

Strong creative direction and visual communication skills.

Ability to manage multiple brands, projects, and stakeholders simultaneously.

Strong commercial awareness with the ability to use data and customer insights to guide decisions.

Excellent communication, coordination, and stakeholder-management skills.

To Apply: Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Senior

Openings

1

Apply Before

2026-10-21

Skills

Campaign Management

Customer Experience

Visual Merchandising

Brand Management

Content Strategy

Brand Strategy

Retail marketing

View the original posting and apply on SathiJob.