We are looking for an experienced and customer-focused Customer Service Representative (CSR) to handle customer inquiries, complaints, order-related concerns, and service requests across multiple communication channels. The role also involves coordinating with internal teams, following up on customer cases, and supporting daily customer-service operations.

Location

Panipokhari, Kathmandu

Working Hours

10:00 AM – 6:00 PM

Responsibilities of the Candidate

Handle incoming and outgoing customer calls professionally.

Respond to customer queries through calls, WhatsApp, Viber, and other communication channels.

Register, track, follow up, and resolve customer complaints within defined timelines.

Provide accurate updates regarding orders, deliveries, complaints, and service requests.

Coordinate with Logistics and other departments regarding delayed, pending, or problematic orders.

Maintain accurate records of customer interactions, complaints, and resolutions.

Identify recurring customer issues and escalate them appropriately.

Support the Supervisor with daily customer-service operations and workflow.

Assist with team coordination and task allocation when required.

Handle basic team coordination in the Supervisor's absence.

Ensure pending customer cases are properly followed through to closure.

Follow company SOPs and customer-service standards.

Requirements

Bachelor's degree completed is highly preferred.

Minimum 2 years of relevant experience in customer service, call center, e-commerce, retail, logistics, or a similar role.

Experience handling customer complaints and coordinating with internal departments.

Team coordination or basic leadership experience is an advantage.

Excellent verbal and written communication skills in Nepali and English.

Strong customer-handling, problem-solving, and follow-up skills.

Ability to communicate professionally with dissatisfied customers.

Strong organizational and documentation skills.

Comfortable working under pressure and managing multiple cases.

Working knowledge of WhatsApp, Viber, email, and basic computer applications.

To Apply: Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Mid

Openings

1

Apply Before

2026-10-21

Skills

Call Handling

Customer Complaint Handling

Logistics Coordination

Customer Service

Customer Relationship Management (CRM)

Issue Resolution

View the original posting and apply on SathiJob.