Key Responsibilities

Handle international airline ticket bookings and reservations.

Issue, reissue, cancel, and refund airline tickets accurately.

Manage and update PNRs according to airline and fare rules.

Check and interpret airline fare rules, policies, and ticketing conditions.

Use Sabre, Galileo, and Amadeus GDS for daily ticketing operations.

Provide customers with accurate information regarding fares, schedules, availability, and travel requirements.

Handle customer queries and resolve ticketing-related issues professionally.

Coordinate with airlines and relevant travel partners when required.

Maintain accurate records of bookings, transactions, and customer information.

Prepare and manage basic reports using Excel and other office applications.

Perform other ticketing and reservation-related duties as assigned.

Job Specification (JS)

Educational Qualification

Minimum +2 qualification from a recognized institution.

Bachelor’s degree in Travel & Tourism, Management, or a related field is preferred.

Experience

Ideally 1–2+ years of experience in international airline ticketing.

Experience in a travel agency, airline, or ticketing environment will be preferred.

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