Floor Manager (Hospitality Background)

Job Description

Job Description:

Classic Diamond is looking for a Floor Manager who has a strong background in hospitality sectors. Your main job is to make sure every customer feels like a VIP. You will manage the store's look, the staff's presentation, and the overall "five-star" feeling of the boutique.

Role Requirements:

• Customer Welcome: Greet guests warmly when they enter. Be the main face at the reception.
• Store Look (Aesthetics): Suggest and check store displays. Make sure the lighting, music, and cleanliness are perfect.
• Staff Management: Check that all sales staff are well-groomed, wearing clean uniforms, and acting professionally.
• Staff Scheduling: Manage the duty roster, leaves, and shift timings for the sales team.
• Communication: Answer phone calls and check WhatsApp/messages to make sure customers get polite and quick replies.
• Hospitality Touch: Ensure clients are offered an exceptional store visit experience similar to a high-end hotel.

Job Specification

Required Education Level: Undergraduate (Bachelor)

Required Experience: More than 3 years

Other Specification:

• Experience: 3+ years working in a hospitality field(Front Office/Guest Relations), premium airline, or high-end hospitality.
• Language: Must be able to speak and write well in both English and Nepali.
• Eye for Detail: You must notice small things (like a fingerprint on a glass case or a staff member with an untidy shirt).
• Leadership: Ability to lead a team with a kind but firm "service-first" attitude.

Who are we looking for?

• Someone who is very polite and stays calm even when the store is busy.
• Someone who understands how to talk to luxury clientele.
• Someone who is disciplined, organized and punctual.

Salary: Starting at Rs. 35K+ (depending on experience & skills)

To Apply: Please submit your CV to [email protected].