“VACANCY ANNOUNCEMENT” SALES SUPPORT/CUSTOMER SERVICE EXECUTIVE for Food Company in Kalanki, Kathmandu .

• Details:

• Post: SALES SUPPORT/CUSTOMER SERVICE EXECUTIVE

• Location: Kalanki, Kathmandu

• Salary: Negotiable

• No of requirement: 1

• Education: Bachelor running

• Experience: 2 years of experience in tele calling sales coordination, customer/sales support or relevant position

• Key Responsibilities:

• Conduct regular tele calling with industry customers for inquiries, order follow-up, billing status, and feedback

• Follow up on customer orders and ensure timely order punching in the system (Bizom/ERP)

• Convert unbilled customers into billed customers by coordinating with sales, accounts, and logistics teams

• Coordinate and follow up on new product development and launches through calls and emails

• Communicate product features, benefits, pricing, and new product information to customers

• Support processing and execution of commercial orders till billing and dispatch

• Assist in stock movement, rotation, and stock clearance activities

• Track sales performance of billed customers

• Monitor slow-moving and fast-moving stock for customers

• Maintain accurate records of customer interactions, follow-ups, billing status, and documentation in Excel/CRM/Bizom

• Support the sales team with lead information, order status, and customer coordination

• Prepare and share periodic reports on follow-ups, order punching, billing status, and system activities

• Key Skills & Competencies:

• Strong communication and interpersonal skills

• Good follow-up and coordination ability

• Basic knowledge of ERP/CRM systems (Bizom preferred)

• Proficiency in MS Excel

• Attention to detail and data accuracy

• Ability to multitask and manage time effectively

• Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or related field

• years of experience in tele calling, customer support, or sales

coordination