We are looking for a responsible and customer-focused Mall Operations Executive to oversee daily operational activities, coordinate with mall tenants, handle customer concerns, and ensure smooth day-to-day operations.

Key Responsibilities

• Monitor daily operations and ensure smooth functioning of the premises.
• Coordinate and maintain professional relationships with mall tenants.
• Address tenant and customer concerns promptly and professionally.
• Handle complaints and coordinate with relevant departments to resolve issues.
• Monitor operational activities and report any issues to management.
• Ensure compliance with operational policies, procedures, and service standards.
• Coordinate with security, housekeeping, maintenance, and other relevant teams.
• Assist in managing emergencies and operational issues when required.
• Maintain daily reports, incident records, and operational documentation.
• Conduct regular checks of common areas and facilities.
• Support management in maintaining a safe, organized, and customer-friendly environment.