Job Summary

To drive hotel revenue and business growth by developing and implementing effective sales and marketing strategies, building strong client relationships, increasing market presence, and promoting the hotel’s rooms, F&B, banquet, events, and other services.

Key Responsibilities

Develop and execute sales and marketing plans to achieve revenue and business targets.

Identify and develop new business opportunities, corporate accounts, travel agencies, tour operators, event organizers, and other potential clients.

Maintain and strengthen relationships with existing corporate and key accounts.

Conduct regular sales calls, client visits, presentations, property visits, and business meetings.

Promote hotel rooms, restaurants, banquet facilities, events, packages, and other services.

Generate leads and follow up on business inquiries, proposals, quotations, and contracts.

Manage corporate, group, MICE, wedding, conference, and other event-related business opportunities.

Monitor market trends, competitor activities, customer preferences, and business opportunities.

Coordinate with Front Office, F&B, Banquet, Reservations, and other departments to ensure smooth delivery of sales commitments.

Develop and maintain an updated database of clients, prospects, partners, and business contacts.

Support digital marketing, social media promotions, online campaigns, and hotel promotional activities.

Coordinate promotional campaigns, sales events, exhibitions, trade fairs, and networking activities.

Prepare sales reports, revenue updates, sales forecasts, market analysis, and activity reports for management.

Achieve assigned sales targets, room-night targets, revenue goals, and client acquisition objectives.

Ensure proper follow-up and timely conversion of leads into confirmed business.

Handle client feedback and coordinate with relevant departments to maintain customer satisfaction.

Maintain professional communication and represent the hotel positively in the market.

Perform other sales and marketing duties assigned by management.