Experience Required

More than 5 years

Job Summary

The NRNA Secretariat is seeking a highly motivated and technically proficient Senior IT Officer with 5–8 years of professional experience in information technology, system administration, software development, quality assurance, network and infrastructure management, databases, cybersecurity, cloud technologies, and digital systems.

The ideal candidate will have strong practical and hands-on knowledge of IT infrastructure and organizational information systems, with the ability to implement, administer, monitor, troubleshoot and continuously improve a secure, integrated, reliable and data-driven technology environment supporting NRNA's central office, NCCs, members, management and digital operations.

The Senior IT Officer will work under the direction of the Assistant Director, IT Department and collaborate with relevant departments, IT personnel, software developers, vendors and technology partners to implement NRNA's digital transformation initiatives, maintain critical IT infrastructure and applications, support system integration, strengthen cybersecurity, improve IT service delivery, and ensure that technology systems are secure, documented, reliable and operationally effective.

The role is ideal for a professional who can combine technical expertise, problem-solving, coordination, implementation and leadership skills to translate organizational technology requirements into practical, secure and sustainable IT solutions.

The Senior IT Officer will report to the Assistant Director, IT Department (Immediate Supervisor), coordinate the work of IT Officers and assigned technical resources, and play a key role in ensuring effective IT operations, responsible technology practices, IT service continuity, system security and the continuous improvement of NRNA's digital infrastructure and systems.

Key Responsibilities

IT Project Implementation & Management

Support the Assistant Director, IT Department in planning and implementing IT projects.

Translate approved project requirements into technical implementation plans.

Prepare project schedules, milestones, technical requirements and implementation documentation.

Coordinate with internal teams, developers and external vendors during project implementation.

Monitor project progress, risks, dependencies and technical deliverables.

Coordinate testing, user acceptance testing and production deployment.

Ensure project documentation is completed and maintained.

Conduct post-implementation review and identify opportunities for improvement.

Ensure approved IT projects are implemented within agreed scope, timeline and technical requirements.

Network & Infrastructure Management

Manage and maintain NRNA's network and IT infrastructure under the direction of the Assistant Director, IT Department

Configure and maintain routers, switches, firewalls, Wi-Fi, VPN and related network infrastructure.

Manage VLAN, DNS, DHCP and IP address configuration.

Monitor network performance, availability and security.

Troubleshoot network connectivity and infrastructure-related problems.

Coordinate Internet and ISP-related services.

Maintain accurate network and infrastructure documentation.

Support infrastructure capacity planning and scalability.

Assist in server, virtualization and cloud infrastructure management.

Cybersecurity & Information Security

Implement and monitor NRNA's cybersecurity controls and procedures.

Support firewall, WAF, endpoint protection and security monitoring.

Implement appropriate access controls and Multi-Factor Authentication (MFA).

Support Role-Based Access Control (RBAC) across NRNA systems.

Monitor vulnerabilities, security alerts and system weaknesses.

Coordinate system patching and security updates.

Assist in vulnerability assessment and security testing.

Support cybersecurity incident identification, documentation and response.

Ensure secure handling, storage and transmission of organizational data.

Assist in security audits and compliance activities.

Conduct basic cybersecurity awareness activities for users.

Quality Assurance & Software Testing

Participate in functional and technical testing of NRNA software and digital systems.

Prepare and execute test cases and test scenarios.

Identify, document and track software defects.

Coordinate with developers and vendors for bug resolution.

Verify fixes before production deployment.

Support production monitoring and continuous quality improvement.

Maintain appropriate software testing and release documentation.

Software Development & Application Management

Participate in the development, enhancement and maintenance of NRNA applications.

Translate business requirements into technical requirements in coordination with the Assistant Director, IT Department and concerned departments.

Support the Software Development Life Cycle (SDLC).

Coordinate with internal developers and external software vendors.

Review technical implementation and application performance.

Support version control, deployment and release management.

Assist in implementing DevOps and CI/CD practices where appropriate.

Ensure application changes follow proper testing, approval and deployment procedures.

Maintain application technical documentation.

SmartNRNA – Central Digital Platform

Support the implementation and continuous enhancement of the SmartNRNA centralized digital ecosystem, based on the principle of:

One Member – One Digital Identity – One Source of Truth

Key areas include

Membership Management

NCC/ICC Management

Online Registration and Renewal

Payment Gateway

Finance/Accounting Integration

Event Management

HR and Employee Management

Attendance and Leave

Document Management

Email/SMS/Notification Services

Website and Mobile Application

Helpdesk/Ticketing

Digital Voting System

Management Dashboard and Reporting

Responsibilities include

Support integration of individual systems into a centralized digital ecosystem.

Maintain data consistency across connected systems.

Monitor system performance and integration issues.

Support technical troubleshooting and enhancement.

Assist in implementing centralized authentication and access control.

Support data migration and system consolidation where required.

Database & Data Management

Support administration and maintenance of organizational databases.

Monitor database performance, availability and integrity.

Perform data validation and quality checks.

Support database backup and recovery procedures.

Assist with data migration and integration.

Prepare data extracts and technical reports.

Support centralized data management and reporting.

Ensure appropriate access controls for organizational databases.

Assist in developing data-driven dashboards and management reports.

Backup & Disaster Recovery

Implement approved backup policies and procedures.

Monitor scheduled backups of critical systems and databases.

Regularly verify backup integrity.

Support restoration and recovery testing.

Maintain disaster recovery documentation.

Participate in business continuity and disaster recovery exercises.

Report backup failures and recovery risks to the Assistant Director, IT Department.

IT Governance, Documentation & Compliance

Implement IT policies, procedures and SOPs approved by management.

Maintain technical documentation for critical systems.

Maintain system configuration and infrastructure documentation.

Maintain activity, incident and change logs.

Support IT risk assessments and mitigation activities.

Prepare technical reports for the Assistant Director, IT Department.

Support internal and external IT audits.

Ensure compliance with approved IT security and operational standards.

IT Training & Knowledge Management

Conduct technical training and orientation for NRNA staff.

Provide user training on IT applications and systems.

Conduct basic cybersecurity awareness programs.

Prepare user manuals and technical guides.

Develop standard troubleshooting guides.

Maintain an IT knowledge base.

Document frequently occurring technical issues and solutions.

Support IT Officers in developing their technical capabilities.

Website & Digital Platform Support

Provide technical support for NRNA's websites and digital platforms.

Support WordPress and other CMS-based platforms.

Monitor website availability, performance and security.

Coordinate website maintenance and technical enhancements.

Support integration between website, membership and other digital systems.

Assist in improving website performance, security and scalability.

Coordinate with developers and vendors for major enhancements.

Mobile Application & Digital Services

Support development, maintenance and enhancement of the NRNA Member App.

Coordinate technical requirements for mobile application development.

Support integration between the Member App and central digital platform.

Monitor application performance and user-reported technical issues.

Assist in testing new mobile application releases.

Support secure authentication and member identity management.

AI, Automation & Digital Transformation

Identify opportunities to automate repetitive manual processes.

Support gradual replacement of unnecessary Excel-based processes with controlled digital workflows.

Assist in implementing AI-based solutions where they provide measurable operational value.

Support development of automated reporting and dashboards.

Explore practical applications of AI, workflow automation and data analytics.

Ensure automation solutions follow appropriate security and data-protection practices.

Technical Coordination & Vendor Management

Coordinate with software developers, IT vendors, ISPs, cloud providers and other technology partners.

Review technical deliverables and identify implementation issues.

Assist in preparing technical specifications for procurement.

Participate in technical evaluation of IT proposals.

Monitor vendor performance and service delivery.

Coordinate troubleshooting and resolution of vendor-related technical issues.

Maintain records of vendor activities and technical agreements.

IT Governance & Reporting

The Senior IT Officer will maintain and provide

IT activity reports

System availability reports

Network performance reports

Security incident reports

IT asset reports

Backup and recovery reports

Software testing reports

Project implementation reports

System issue and resolution reports

IT risk and mitigation reports

Vendor performance reports

Monthly/quarterly technical reports to the Assistant Director, IT Department

Qualifications

Minimum Requirements

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Computer Information Systems or a related field.

5–8 years of relevant professional experience in IT infrastructure, system administration, software development, QA, databases, networking or enterprise IT systems.

Practical experience in managing and supporting organizational IT systems.

Strong knowledge of networking, system administration and troubleshooting.

Knowledge of databases and application systems.

Experience with cloud-based systems and digital platforms.

Understanding of cybersecurity, data protection and access management.

Strong documentation and technical coordination skills.

Strong problem-solving and communication skills.

Preferred Qualifications

Master's degree in IT, Computer Engineering, Computer Science or a related field.

Experience with Microsoft 365 and Azure.

Experience with server, cloud and virtualization technologies.

Experience with SQL/database administration.

Experience with API and system integration.

Experience with software development lifecycle and DevOps.

Knowledge of Power BI/data analytics.

Knowledge of cybersecurity frameworks and security tools.

Relevant certifications such as CCNA, CompTIA, Microsoft, Azure, ITIL, Scrum Master, Security+ or equivalent.

Experience working with membership, CRM, ERP, MIS or organizational information systems.

Key Performance Indicators (KPIs)

Performance may be assessed against measurable indicators including

IT system availability and reliability.

Timely resolution of technical incidents.

Network and infrastructure performance.

Software testing and defect-resolution effectiveness.

Backup and disaster recovery compliance.

Cybersecurity incident response and preventive controls.

Successful implementation of IT projects.

Accuracy and integrity of organizational data.

IT documentation and SOP compliance.

User satisfaction with IT services.

Effective support to SmartNRNA and other strategic IT systems.

Additional Information

Work Environment

May require occasional after-hours or weekend support.

Possession of an own vehicle with a valid driving license is mandatory,

Duration

Minimum 2 years, extendable based on performance and organizational needs.

Probation Period

6 months (extendable if necessary).

Benefits

As per organizational rules.

Application Requirements

Resume, cover letter, Relevant professional certifications,

About Company

Non-Resident Nepali Association (NRNA) was established with the purpose of uniting and binding the Nepali Diaspora under one umbrella on 11 October, 2003. In the course of completing 20 years of its existence NRNA has developed into a non-governmental global organization and a network of Nepali origin by establishing National Coordination Council (NCC) in 86 countries to represent its interests, concerns and commitments. Wherever we Nepalis may go or settle, whichever nationality we may possess, we never forget our land of origin, the land which holds our identity and soul. We rejoice in the achievement of our beloved country and her people and are disheartened by their sufferings and failures. Our belief:“Once a Nepali you always remain a Nepali”, is reinforced by our commitment to streamline our energy and resources for the transformation of the Nepali society. It is the duty and responsibility of every nation to promote, represent and safe guard the welfare of its nationals or people of its origin having foreign nationality and this will ultimately be in the interest of the nation. The national interest that can be fulfilled by the diasporas has not been hidden from the international arenas. The network of Nepali Diaspora represented by NRNA has developed itself into a formidable force that can represent Nepali interest globally. Keeping all these in mind, the Government of Nepal has given legal status to Nepali Diaspora by promulgating Non-Resident Nepali Act 2064. For practical purposes Nepali citizens living outside South Asian Association for Regional Cooperation (SAARC) member countries or People of Nepali Origin (PNO) holding foreign nationality other than SAARC nations are considered as NRNs.