Experience Required

More than 2 years

Job Summary

The NRNA Secretariat is seeking a highly motivated and creative IT Officer (IT & Graphic Design) with 2–4 years of professional experience in IT support, graphic design, digital content creation, website support, and visual communication. The ideal candidate will possess a strong foundation in information technology and graphic design, with the ability to provide day-to-day IT support while developing high-quality visual and digital materials for NRNA's programs, events, campaigns, publications, websites, and communication platforms.

The position will be responsible for supporting IT operations, hardware and software, networking, Microsoft 365, websites, digital platforms, MIS systems, and user support, while also creating and maintaining graphic materials across digital and print platforms, including banners, posters, certificates, presentations, social-media graphics, promotional materials, and basic multimedia content.

This role is ideal for someone who thrives at the intersection of technology, creativity, and digital communication, bringing practical technical skills, fresh creative ideas, attention to detail, and a strong commitment to quality, branding, coordination, and timely delivery.

The IT Officer (IT & Graphic Design) will report to the Immediate Supervisor (Assistant Director, IT Dept.) and will contribute to the effective operation of NRNA's IT services and digital platforms while supporting the organization's visual identity, digital presence, and broader technology-driven transformation.

Key Responsibilities

IT Support & System Administration

Provide day-to-day technical support to NRNA Secretariat staff.

Troubleshoot computers, laptops, printers, software and peripheral devices.

Install, configure and maintain IT equipment and software.

Support Windows operating systems and basic system administration.

Manage user accounts, access permissions and IT-related requests.

Maintain IT asset and equipment records.

Network & Infrastructure

Support LAN, Wi-Fi, Internet and network infrastructure.

Troubleshoot network connectivity and related technical problems.

Assist in maintaining routers, switches, access points and other network devices.

Coordinate with Internet Service Providers and technical vendors.

Support staff and guest Wi-Fi systems.

Microsoft 365 & Cloud Services

Provide operational support for Microsoft 365.

Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.

Assist with user account creation, access management and troubleshooting.

Support online meetings, webinars and virtual events.

Website & Digital Platform Support

Support NRNA websites and digital platforms.

Perform routine WordPress administration and content updates.

Upload and format website content, images, banners and documents.

Monitor basic website performance and report technical issues.

Assist in maintaining digital content and online resources.

MIS & Data Support

Provide operational support for NRNA Membership/MIS systems.

Assist with data entry, validation, cleaning and reporting.

Support users in operating NRNA digital systems.

Prepare basic reports and data extracts.

Maintain confidentiality and accuracy of organizational data.

Graphic Design & Visual Communication

Design banners, posters, certificates, invitations, announcements, brochures and social-media graphics for NRNA.

Create graphics for NRNA conferences, meetings, campaigns, training programs and other events.

Design digital materials for Facebook, YouTube, X, websites, email and other communication platforms.

Prepare presentation templates, PowerPoint graphics, infographics and visual reports.

Edit, resize and optimize photographs and graphics for digital and print use.

Develop and maintain reusable templates for frequently used NRNA communications.

Ensure designs follow NRNA's official branding, logo usage and visual identity.

Work with departments to understand their communication requirements and convert them into appropriate visual materials.

Coordinate with external designers, printers and vendors when specialized design or printing services are required.

Basic Digital Content Production

Prepare visual content for NRNA's digital platforms.

Perform basic photo editing and image enhancement.

Create simple promotional and informational graphics.

Assist with basic video thumbnail, title-card and event-screen graphics.

Support digital presentation and screen-content preparation during NRNA events.

Events & Technical Support

Provide technical support for NRNA conferences, meetings and events.

Set up and support Teams, Zoom, projectors, displays, computers and related equipment.

Assist with live-streaming and digital event requirements.

Prepare event-related digital graphics, presentation slides and screen materials.

IT Security & Backup

Follow NRNA's IT security policies and procedures.

Maintain appropriate security practices for computers and user accounts.

Assist with antivirus, endpoint security and software updates.

Support routine backup and data-protection activities.

Report suspected security incidents to the Senior IT Officer/Assistant Director, IT Dept.

Procurement & Vendor Coordination

Assist in preparing technical specifications for IT equipment and software.

Support IT equipment procurement and installation.

Coordinate with IT and printing/design vendors when required.

Maintain records of IT assets, software and related services.

Documentation & Reporting

Maintain IT and design-related documentation.

Maintain a structured repository of approved logos, templates and design assets.

Prepare periodic reports on IT support and design activities.

Document recurring technical issues and solutions.

Perform other IT and digital-design responsibilities assigned by management.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Computer Information Systems, Multimedia, Graphic Design or a related field.

2–4 years of relevant professional experience in IT support, system administration, graphic design or a combination of these areas.

Strong practical knowledge of computer hardware, software and networking.

Working knowledge of Microsoft 365.

Experience with WordPress/CMS and digital platforms.

Demonstrated graphic-design skills and portfolio.

Required Technical & Design Skills

Windows troubleshooting

Hardware/software installation

LAN/Wi-Fi/network troubleshooting

Microsoft 365

Teams/Zoom

WordPress/CMS

Basic database/MIS knowledge

Basic cybersecurity

IT asset management

Graphic Design

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Canva or equivalent design tools

PowerPoint presentation design

Social-media graphics

Banner/poster design

Photo & Video editing

Basic typography and layout

Digital and print design specifications

Key Competencies

Strong visual creativity and attention to detail

Good troubleshooting and problem-solving skills

Ability to manage multiple tasks and deadlines

Good communication and interpersonal skills

Ability to work with different NRNA departments and stakeholders

Ability to work under pressure during major events

Good understanding of branding and visual consistency

Willingness to learn new IT and design technologies

Performance Areas / KPIs

The position may be evaluated based on

Timely resolution of IT support requests.

Availability and reliability of supported IT services.

Accuracy and quality of MIS/data support.

Timely delivery of graphic and digital materials.

Quality and consistency of NRNA visual materials.

Website and digital-platform support.

Successful technical support for meetings and events.

IT asset and documentation management.

Compliance with IT security procedures.

User satisfaction with IT and digital-design services.

Additional Information

Work Environment

May require occasional after-hours or weekend support.

Possession of an own vehicle with a valid driving license is mandatory,

Duration

Minimum 2 years, extendable based on performance and organizational needs.

Probation Period

6 months (extendable if necessary).

Benefits

As per organizational rules.

Application Requirements

Resume, cover letter, and design portfolio (mandatory)

About Company

Non-Resident Nepali Association (NRNA) was established with the purpose of uniting and binding the Nepali Diaspora under one umbrella on 11 October, 2003. In the course of completing 20 years of its existence NRNA has developed into a non-governmental global organization and a network of Nepali origin by establishing National Coordination Council (NCC) in 86 countries to represent its interests, concerns and commitments. Wherever we Nepalis may go or settle, whichever nationality we may possess, we never forget our land of origin, the land which holds our identity and soul. We rejoice in the achievement of our beloved country and her people and are disheartened by their sufferings and failures. Our belief:“Once a Nepali you always remain a Nepali”, is reinforced by our commitment to streamline our energy and resources for the transformation of the Nepali society. It is the duty and responsibility of every nation to promote, represent and safe guard the welfare of its nationals or people of its origin having foreign nationality and this will ultimately be in the interest of the nation. The national interest that can be fulfilled by the diasporas has not been hidden from the international arenas. The network of Nepali Diaspora represented by NRNA has developed itself into a formidable force that can represent Nepali interest globally. Keeping all these in mind, the Government of Nepal has given legal status to Nepali Diaspora by promulgating Non-Resident Nepali Act 2064. For practical purposes Nepali citizens living outside South Asian Association for Regional Cooperation (SAARC) member countries or People of Nepali Origin (PNO) holding foreign nationality other than SAARC nations are considered as NRNs.