Front Office Supervisor

Job Description

Company Description

Himalayan Front by KGH Group is a distinguished hospitality establishment located in the picturesque city of Pokhara. Renowned for its captivating views of the Annapurna range and luxurious accommodations, the property offers a tranquil and memorable experience for travelers. Committed to exceptional service, the hotel combines modern amenities with local charm, reflecting Nepal’s rich heritage. As part of the reputable KGH Group, Himalayan Front is dedicated to providing guests with unparalleled comfort and personalized experiences.

Role Description

This is a full-time, on-site position based in Pokhara for a Front Office Supervisor. The role involves overseeing daily front desk operations, managing receptionist duties, ensuring exceptional customer service, coordinating reservations, and maintaining communication with various departments. The Front Office Supervisor will ensure high-quality guest experiences by addressing inquiries, resolving issues, and supervising the front desk team to maintain smooth operations.

Qualifications

• Strong Supervisory Skills, including team management, training, and performance oversight
• Experience with Receptionist Duties, including guest check-ins/outs and handling inquiries
• Proficiency in Customer Service and delivering exceptional guest experiences
• Knowledge of Reservations systems, booking processes, and related software
• Excellent Communication skills, both verbal and written, with a professional demeanor
• Familiarity with hospitality industry practices and an understanding of cultural sensitivity
• Ability to work effectively in a fast-paced, customer-focused environment
• A diploma or degree in Hospitality Management or a related field; prior experience in a similar role is a strong advantage