Position

Hub Associate

Department

Out of Valley

Vertical

Parcel

Location

Hetauda

Role Description

Pathao is looking for a detail-oriented and proactive Hub Associate to support daily logistics and administrative activities at our Hetauda hub. In this role, you will play a key part in maintaining accurate parcel records, coordinating daily agent tasks, handling cash reconciliation, supporting rider onboarding, and ensuring smooth everyday hub operations.

Key Responsibilities

• Assist in receiving parcels from the Kathmandu hub and recording them accurately in the system.
• Support the allocation of tasks to delivery agents under the supervision of the Hub In-Charge.
• Help track and reconcile COD collections from delivery agents and prepare them for bank deposit.
• Coordinate with delivery riders and assist in onboarding new riders.
• Help manage communication with the transportation company for return shipments.
• Maintain office documents and records, and ensure basic administrative support for daily hub operations.
• Assist in providing Walk-In Support (WIS) to riders for issues not solvable through online platforms.

Qualifications

• Pursuing or have completed a Bachelor's degree in Management, Business Administration, Marketing, or a related field.
• Strong communication and negotiation skills.
• Ability to work independently and manage activities effectively.
• Basic proficiency in MS Office.
• Having a bike driving license.
• Should be familiar with email, the internet, and Google Sheets.
• Seeking local candidates who are well familiar with Hetauda city.