Universal Tours & Travels Pvt. Ltd., Nepal is a legal enterprise that operates airline representative offices in the capacity of a GSA in Nepal.

50 years. An astute aviation and tourism experience garnered by primarily starting as a travel and tour company. Today, UTT has now diversified its portfolio into various aspects of the aviation sector.

Comprehensive aviation solutions. Geo-political scenarios and regional aviation policies, have fostered a much wider role for a GSA beside being a sales representative of a brand. In a country like Nepal, there are opportunities for growth with as much hurdles to overcome.

With our expertise we ensure that our operations are conducted with regularity and on schedule, alongside fulfilling the criteria of our principle procedures.

Company

Universal

Tours and Travels Pvt. Ltd.

Reports To

Sales and Reservations

Officer and Assistant Manager (Pokhara)

Universal Tours and Travels Pvt.

Ltd. (UTT), General Sales Agent (GSA) for flydubai in Nepal, is seeking a Reservations

Officer to handle reservations, ticketing, and customer service at the Pokhara

city office. The position will coordinate with the PHH supervisors, Kathmandu

reservations team, and Pokhara airport team to ensure accurate booking

transactions and timely passenger support.

Handle bookings, ticket issuance

and reissuance, amendments, cancellations, and refunds within delegated

authority.

Respond to walk-in passengers,

travel agents, and other customer enquiries on fares, schedules, baggage, and

booking requirements.

Use flydubai booking portals and

applicable GDS systems accurately and follow fare rules, airline policies, and

UTT procedures.

Check passenger and booking

details carefully and refer exceptions, special requests, and approval

requirements to the relevant supervisor.

Assist passengers with flight

changes or disruptions in coordination with the airport and Kathmandu

reservations teams.

Maintain accurate records of

bookings, ticketing transactions, refunds, and customer communications; protect

confidential information.

Prepare required reservations and

ticketing reports and coordinate with Finance on payments and transaction

documentation.

Escalate customer complaints and

operational issues promptly and keep updated on flydubai products, fares, and

procedures.

Bachelor’s degree in Travel and

Tourism, Business, Management, or a related field.

Experience in airline

reservations, ticketing, travel agency, or GSA operations preferred.

Good understanding of airline

fares, ticketing, refunds, reservations procedures, and customer handling.

Experience with airline booking

portals or GDS systems preferred.

Strong communication skills in

English and Nepali, attention to detail, and ability to work calmly under

pressure.

Willingness to work outside normal

office hours, including weekends or shifts, when required by airline

operations.

Please send your CV and a short email introducing yourself to

[email protected] by 9th Oct 2026.

https://www.jobsnepal.com/reservation-officer-144465