Job Description

The Corporate Relations Officer is responsible for managing relationships with corporate clients, ensuring timely communication, payment follow-ups, and service satisfaction. The role focuses on client retention, revenue recovery, and seamless coordination between customers and internal teams (accounts, technical, and support).

Key Responsibilities

1. Client Communication & Relationship Management

• Call corporate clients regularly for feedback on services
• Maintain strong, long-term relationships with assigned accounts
• Act as the primary point of contact for corporate customers

2. Feedback & Issue Handling

• Collect customer feedback and share insights with internal teams
• Coordinate with technical/support teams to resolve complaints quickly
• Ensure high customer satisfaction and service quality

3. Billing & Payment Coordination

• Handle billing-related inquiries from clients
• Coordinate with the accounts team for invoice clarification and corrections
• Educate clients on billing structure, plans, and charges

4. Payment Follow-up & Recovery

• Conduct timely follow-ups for due and overdue payments
• Ensure collection targets are met
• Maintain accurate records of payment status and commitments

5. Agreement & Documentation

• Manage corporate client agreements and renewals
• Ensure proper documentation and compliance with company policies
• Track contract validity and initiate renewal discussions

6. CRM & Reporting

• Update all client interactions, feedback, and payment status in CRM
• Prepare daily/weekly reports on follow-ups, collections, and issues
• Track key metrics like collection efficiency and client retention