Roles and responsibilities of this job

We are looking for a friendly, proactive, and customer-focused Sales Assistant & Receptionist to join our team. The ideal candidate will be responsible for handling customer enquiries, managing leads, supporting the sales team, and ensuring a professional and welcoming front-desk experience for students, parents, and visitors.

Key Responsibilities

Handle customer enquiries and leads received through Facebook, WhatsApp, LinkedIn, phone calls, and other marketing channels.

Maintain and update lead information accurately in the CRM system and Excel sheets on a daily basis.

Categorize leads based on their interest and potential and ensure timely follow-up with prospective students.

Contact leads through calls, emails, SMS, and WhatsApp to provide information about programs, upcoming batches, offers, and enrolment opportunities.

Follow up persistently with qualified leads and assist in converting enquiries into appointments, applications, and enrolments.

Schedule and coordinate appointments and office visits with potential students, including follow-ups and rescheduling when required.

Support the sales team by tracking lead progress, preparing basic lead reports, re-engaging inactive prospects, and contributing toward enrolment targets.

Welcome students, parents, and visitors professionally and provide basic information about the company’s services, programs, fees, and application processes.

Manage front-desk phone calls, messages, emails, and appointment bookings, and direct enquiries to the appropriate counsellor or department.

Maintain visitor records, student enquiry details, documents, and front-desk schedules.

Coordinate effectively with students, counsellors, and other team members to ensure smooth day-to-day operations.

Manage and maintain office supplies and inform the concerned team when replenishment is required.

Maintain the cleanliness, organization, and professional presentation of the reception area.

Perform other relevant duties as assigned by the management.

Job Specification

Required qualifications for this job

Required Education Level

Under Graduate (Bachelor)

Required Experience

More than 1 year

Other Specification

Bachelor’s degree or equivalent qualification in Business Administration, Management, Marketing, Hospitality, or a related field.

Prior experience in sales, customer service, reception, counselling, lead generation, or a similar role will be preferred.

Good communication and interpersonal skills with a professional and friendly approach.

Strong follow-up and customer-handling skills.

Basic knowledge of CRM systems, MS Excel, and MS Office.

Ability to handle multiple enquiries and tasks efficiently.

Confident in communicating with customers through phone, email, WhatsApp, and social media platforms.

Target-oriented, organized, proactive, and willing to learn.

Professional appearance and positive attitude.

Salary & Benefits

Salary

Competitive and negotiable based on experience and suitability

Attractive incentives/benefits may be provided based on company policy.

Job Overview

Job Level

Mid Level

No. of Openings

1

Job Experience

1

Year(s)

Category

Secretarial / Front / Reception

View the original posting and apply on Rolling Nexus.