Recovery isn't just about chasing payments. It's about strategy, people, and protecting the health of a loan book. We're looking for two experienced recovery professionals to lead that work at Neofin.

Neofin Hire Purchase is a Nepal Rastra Bank-regulated financial institution that helps people across Nepal finance mobile phones, vehicles, and more. As our portfolio grows, we need strong leaders to keep it healthy.

What you'll do

Lead, guide, and motivate a team of recovery officers across phone-based and field collections

Allocate accounts and manage the team's daily workload by bucket (DPD), product, and region

Build recovery strategies for mobile phone and four-wheeler portfolios to reduce overdues and NPAs

Personally handle high-value, complex, and escalated accounts

Work closely with the Business team to address early delinquency and flag risky sourcing patterns

Coordinate with the Legal team on notices, legal cases, and court proceedings

Oversee vehicle repossession, storage, and disposal, making sure every step follows proper process

Review and recommend settlement, rescheduling, or restructuring proposals within approved policy

Track team performance daily and prepare recovery MIS and reports for management

Train and coach the team on negotiation, communication, and ethical collection practices

Make sure all recovery activity follows NRB directives and company policy, with no harassment or unfair practices

Who we're looking for

A natural leader who can drive a team toward targets without losing their trust

Strong negotiator who stays composed in tough conversations with customers, guarantors, and dealers

Sharp with numbers, comfortable reading portfolio data and spotting trends early

Clear communicator who can work across departments and get things moving

Firm, fair, and ethical in the way you work

Comfortable with regular field visits, including outside the valley when needed

Job Specification

Bachelor's degree in management, Business, or a related field (Master's preferred)

Minimum 4–5 years of experience in recovery or collections at a bank or financial institution, with at least 2 years leading a team

Hands-on experience with vehicle loan recovery and repossession;

Good knowledge of NRB directives, recovery-related laws, and legal procedures for loan recovery

Proficient in MS Excel and comfortable working with loan management or collection systems

Fluent in Nepali and good working English

Own two-wheeler with a valid license

What we offer

A leadership role with real ownership over portfolio quality

The chance to shape recovery processes and systems as Neofin goes through its digital transformation

Competitive pay with performance-based incentives

A supportive leadership team that values results and integrity

Job Overview

Job Level

Senior Level

No. of Openings

1

Job Experience

4

Year(s)

Category

Banks/ Insurance/ Finance

View the original posting and apply on Rolling Nexus.