IT Support Associate

Responsible for managing and maintaining the organization’s IT infrastructure, systems, servers, networks, hardware, software, and security equipment. Provides technical support, troubleshooting, user setup, asset management, and maintenance of computers, printers, CCTV, telephone systems, access control, and other IT facilities to ensure smooth and reliable operations.

Job Responsibilities

Administer/ manage the deployment, monitoring, maintenance, development, upgrade, and support of all current IT system

Ensure Server Management (including backup, security etc) is done effectively

Inventory and asset management for all IT and production equipment

Ensure Server Management (including backup, security etc) is done effectively

User desktop, laptop, printer, scanner maintenance and troubleshooting

Installing and configuring hardware and software components to ensure usability

Troubleshooting hardware and software issues

Providing support to users and being the first point of contact for error reporting

Configuration and setup of new laptops

Installing and configuring computer hardware, software, systems, networks, printers, photocopy Machines and scanners

Monitoring and maintaining telephone landline systems and networks

Monitoring and maintaining Surveillance Camera (CC Camera) and networks

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users, door access, maintaining AC and AMC.

Repairing and replacing equipment as necessary

Testing new technology

Job Specification

Bachelor's degree with at least 2 years experience in this field

Excellent interpersonal skills and strong verbal and written communication skills in both Nepali and English

Should be able to smartly handle responsibility listed.

Decent understanding of Information Technology industry practices.

Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.

Why join us?

Competitive Compensation

Attractive salary packages as per the company policy

Comprehensive Benefits: All benefits under the Social Security Fund, Paid Leave and Leave Encashment Facility

Work-Life Balance

Enjoy a 5 days’ work week (9:00 am – 5:30 pm with one hour break)

International Work Environment

We are the subsidiary of a global company

Job Overview

Job Level

Mid Level

No. of Openings

1

Job Experience

2

Year(s)

Category

Information Technology (IT)

View the original posting and apply on Rolling Nexus.