Key Roles and Responsibilities

Welcome and greet customers, visitors, and business representatives professionally.

Attend incoming telephone calls and transfer them to the concerned department or staff.

Provide basic information about the company’s products, services, and showroom facilities.

Direct customers to the appropriate sales staff or concerned department.

Maintain visitor records, incoming and outgoing communication, and other front-desk registers.

Receive and distribute letters, documents, parcels, and other deliveries.

Coordinate with the HR, Sales, Accounts, and other departments as required.

Assist in preparing, organizing, and maintaining documents and office records.

Ensure the reception area remains clean, organized, and presentable.

Handle customer inquiries politely and refer complaints or complex issues to the concerned personnel.

Maintain confidentiality of company information and follow company rules and procedures.

Perform other reception and administrative duties assigned by the management.

Qualification and Experience

Minimum +2 (Intermediate) or equivalent qualification.

Experience in reception, customer service, or office administration will be an advantage.

Freshers with good communication skills may also apply.

Required Skills and Competencies

Good communication and interpersonal skills.

Polite, friendly, and professional behavior.

Basic computer knowledge, including MS Word, Excel, and email.

Good telephone handling and customer service skills.

Punctual, organized, responsible, and presentable.

Ability to coordinate effectively with different departments.

Location

Chipledhunga-09, Pokhara