📋 About This Role

We are seeking a dedicated and empathetic Call Centre Representative to join our team at a reputed healthcare provider in Kathmandu, Nepal. This role is essential in ensuring our patients receive the highest standard of care and support. The ideal candidate will have a passion for helping others and a commitment to delivering exceptional customer service.

📝 Roles & Responsibilities

The Call Centre Representative will be responsible for answering incoming calls, addressing patient inquiries, scheduling appointments, and providing accurate information about healthcare services. You will also be tasked with documenting interactions in our database and following up with patients as needed to ensure their concerns are resolved promptly.

🎓 Qualification

A high school diploma is required, with a preference for candidates holding a degree in a related field. Previous experience in a customer service or call centre environment, particularly in healthcare, is highly desirable. Familiarity with healthcare terminology will be an advantage.

🔧 Required Skills

Excellent Communication Skills

Empathy and Patience

Problem-solving abilities

Familiarity with call centre software

Organizational Skills

💼 Experience

1-3 Years