We are looking for an engaging and customer-focused Tour Executive - Distillery Tour and Visitor Experience to deliver memorable visitor experiences at a distillery plant. The role will be responsible for conducting guided tours, sharing brand and product knowledge, coordinating visitor bookings, ensuring visitor safety, managing tasting sessions, and supporting brand engagement activities while maintaining operational standards and visitor satisfaction.

Location

Sanepa, Lalitpur

Working Hours

9:30 AM – 5:30 PM

Responsibilities of the Candidate

Conduct guided distillery tours according to approved routes, schedules, and scripts, explaining the brand's history, products, blending, and bottling processes.

Deliver engaging visitor experiences and encourage customer interest in the company's products.

Manage tour bookings received through phone calls and the company website, maintaining an accurate booking schedule.

Coordinate tour dates and group sizes with the production team to avoid disrupting plant operations.

Develop and maintain product and bottling process knowledge in coordination with Production, Quality Assurance, and Marketing teams.

Register and escort visitors, explain safety and hygiene requirements, and ensure compliance with designated routes and personal protective equipment (PPE) requirements.

Keep visitors away from restricted areas and protect confidential processes, formulations, and equipment from unauthorized photography.

Conduct guided product-tasting sessions, explaining the aroma, taste, and finish of different products.

Manage visitor activities at the experience center as required.

Coordinate the scheduling of bartender training sessions at the Bar School.

Collect visitor feedback, maintain tour records, track visitor numbers and satisfaction, and recommend improvements to the visitor experience.

Support brand events, trade visits, and other visitor engagement activities.

Follow tour standard operating procedures (SOPs) and represent the organization professionally.

Report directly to the Chief Supply Chain Officer (CSCO).

Requirements

Bachelor's degree in any discipline, with a science background at least up to the 10+2 level.

Previous experience in hospitality, customer service, tourism, or visitor engagement is an added advantage.

Excellent communication and storytelling skills, with the ability to engage diverse audiences.

Strong customer service and hospitality mindset.

Ability to manage and guide groups of approximately 10–15 visitors.

Confident, outgoing, and professional when interacting with visitors and internal teams.

Proficiency in English, Nepali, and Hindi.

Strong coordination, organizational, and interpersonal skills.

Ability to follow safety procedures and maintain accurate visitor records.

To Apply

Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Junior

Openings

1

Apply Before

2026-11-12

Skills

Group Management

Brand Communication

Safety compliance

Tour Guiding

Storytelling

Customer Service

View the original posting and apply on SathiJob.