Outbound Telecommunication Sales Agent

Job Description

Job Title: Outbound Telecommunication Sales Agent
Department: Sales & Customer Support
Location: Kathmandu, Nepal (On-site / Hybrid)
Job Type: Full-time
Reports To: Team Leader / Sales Supervisor

Role Summary

We are seeking a target-driven, motivated, and persuasive Outbound Telecommunication Sales Agent to join our team in Kathmandu. In this role, you will be responsible for making outbound calls to potential customers, presenting telecommunication products/services (voice, data, package upgrades, internet/cellular solutions), addressing customer objections, and converting leads into active sales.

This role is ideal for ambitious candidates who possess clear communication skills, excel in goal-oriented environments, and want to earn competitive sales commissions.

Key Responsibilities

• Outbound Prospecting & Sales: Conduct outbound calling campaigns to prospective and existing clients to pitch telecommunication packages, mobile/data solutions, and upgraded services.
• Lead Qualification & Discovery: Identify customer communication needs, analyze their current usage patterns, and recommend suitable service options.
• Objection Handling: Confidently address customer queries, technical concerns, and price objections using tailored pitch strategies and scripted guidelines.
• Deal Closing & Order Processing: Guide customers through the agreement/sign-up process, record client specifications accurately, and submit verified orders for provisioning.
• CRM & Call Logging: Maintain structured call records, update lead status, log disposition codes, and schedule follow-up calls in the customer relationship management (CRM) software or dialer system.
• Quota Achievement: Consistently meet or exceed set daily call volume metrics, connection rates, and monthly sales targets.

Job Specification

• Education: Minimum +2 / Higher Secondary completed. Ongoing undergraduate students (BBA / BBS / BIT) with strong verbal communication skills are encouraged to apply.
• Language Proficiency: Fluent spoken and written English and Nepali (additional regional languages or dialects are a plus).
• Communication Skills: Excellent vocal clarity, active listening ability, professional phone etiquette, and persuasive pitch delivery.
• Sales Aptitude: High emotional resilience, self-motivation, ability to handle rejection positively, and a target-driven mindset.
• Technical Skills: Basic computer proficiency, familiar with web browsers, spreadsheet navigation (Excel / Google Sheets), and quick typing skills. Prior experience with VoIP dialers or CRM systems (e.g., 3CX, Vicidial, Zoho) is an advantage.

Compensation & Benefits

• Incentive Structure: Uncapped tiered performance commissions based on total closed deals and target achievements.
• Shift Allowance: Additional night/evening shift allowance (if applicable to non-standard hours).
• Perks: Paid job training, career advancement opportunities to Senior Agent / Team Lead, and regular team performance rewards.

Required Skills

• Negotiation
• Work Under Pressure
• Sales
• Networking Skills
• communication
• Attention to Detail
• CRM Software

About the Company

Phlox Nova Pvt Ltd is a business process outsourcing company in Nepal. We manage customer conversations and business processes for our clients, from customer care and sales to technical support and back-office work.

Our name reflects what we aim for. A phlox is a flower that grows in clusters, like a strong team. A nova is a star that suddenly shines brighter. We help our people and our clients grow and shine together.