Position

Front Desk Executive- Bhaktapur

No. of Vacancy

1

Job Level

Entry

Contract of Employment

Full-time

Job Location

Naya Thimi, Bhaktapur,

Qualifications

Minimum +2 Completed

Experience

Freshers are encouraged to apply

Apply before

2026-10-23

Skills and Knowledge

Excellent communication skills both in Nepali and English

Pleasing personality

Excellent customer relationship skills

Good knowledge of MS-Excel and MS- Word

Job Duties & Responsibilities

Handle walk-in customers professionally and provide effective front desk support

Prepare and manage daily bank cash deposits and ensure timely deposit reconciliation

Assist customers with inquiries related to internet packages, billing, renewals, account status, and company services

Process bill entries, cash handling, and billing-related support accurately

Create, update, and assign tickets/tasks for customer issues and concerns

Coordinate with technical and field teams for timely issue resolution and service fulfillment

Provide first-level technical troubleshooting for internet connectivity, router configuration, Wi-Fi issues, and service interruptions

Follow up on customer renewals, pending Support requests, installations

Support customer retention activities by handling escalations, churn-risk customers.

Promote package upgrades, value-added services, and upselling opportunities to support revenue growth

Handle account-related support, service modifications, and customer verification processes

Maintain proper documentation, operational discipline, service quality, and positive customer experience standards

Ensure professional communication, teamwork, coordination, and compliance with company policies and procedures

Support Help Desk operations through timely response, escalation handling, and service assurance activities

Assist customers through phone calls, emails, and in-person support channels when required