Position

Business Operations Associate – (2604508)

Grade

G6

Contractual Arrangement

Fixed-term appointment

Contract Duration (Years, Months, Days)

2 years

Closing Date

Nov 10, 2026, 4:44:00 AM

Primary Location

Nepal-Kathmandu

Organization

SE_NEP WR Office, Nepal

Schedule

Full-time

IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal device’s system settings.

OBJECTIVES OF THE PROGRAMME

The objective of the WHO Nepal Country Office is to implement the Country Cooperation Strategy by supporting the Nepal Government in the formulation, implementation and evaluation of national health policies, strategies and plans and developing and managing WHO’s technical cooperation programmes at the country level. WHO provides guidance and technical support in organizing the humanitarian health response and in revitalizing the capacity of the health sector to rebuild and recover from emergencies in appropriate and sustainable ways. The Country Office develops collaboration with the Government of Nepal and relevant stakeholders in support of their efforts of achieving national health goals; of ensuring the attainment of universal health coverage and of contributing to global and regional public health action by providing need-based technical assistance in national level policy formulation, setting norms and standards, improving knowledge dissemination and management, monitoring country health situation and building sustainable institutional capacity, to play a greater leadership role in different national level policy and technical forums. Within this framework, the immediate Unit, Administration’s objective is to facilitate programme delivery by providing timely managerial and administrative services to programme delivery collaborators, staff and consultants in all aspects of administrative and financial operations including budget and finance, human resources, fellowships, procurement, travel, ticketing and transportation, logistics, building management, safety and security of staff, information technology including GSM operations, telecommunications and Protocol. Furthermore, to provide accurate guidance, information and practices which lead to full compliance and accountability with the Organization’s established rules and regulations. This specific position will co-ordinate and deliver a full range of administrative support services in the WCO Nepal office.

DESCRIPTION OF DUTIES

Under the direct supervision of the Operations Specialist and overall guidance of the Head of WHO Nepal, the incumbent will provide overall administrative support services to World Health Organization Country Office, Nepal and assist in management as follows:

Supervise the delivery of services and transactions in one or more of the specialized operational areas and sub disciplines as administration.

Team management

Manage a team of specialized support staff, or play a lead role in administering the delivery of efficient and effective services and transactions.

Quality assure work products and processes compliant with respective procedures, guidelines, and policies.

Justify and escalate procedural exceptions.

Facilitate the capture and sharing of best practices and continuous learning by the team.

Propose work process improvements for team performance.

Advisory

Share technical knowledge on matters relating to core service lines, by briefing clients, staff and partners on, and interpreting, relevant procedures, rules and regulations.

Support consistency in approach and compliance with respective procedures, rules, and regulations.

Administration

Undertake delegated certifications and approvals under the applicable accountability framework

Manage the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.

Conduct training in respective area of business operations support for clients and staff.

Identify improved service line processes and procedures for optimal client service, efficiency and effectiveness.

Security Support

Disseminate security advisories, SOPs, and briefings to staff and visitors.

Track staff / SSA movements, maintain databases, and process ID cards.

Support UNSMS measures, fire / evacuation plans, and house security assessments.

Draft and file incident reports on staff, offices, or assets.

Building Management Support

Oversee daily operations of WHO premises for cleanliness, safety, and functionality.

Coordinate with UNDP / Common Services and update AO.

Manage maintenance, repairs, office moves, and allocation of space/equipment.

Travel and Protocol Assistance

Arrange VIP travel, visas, customs, and permits for staff and dependents.

Handle travel bookings, records, and expenditure tracking.

Support driver scheduling and attend protocol-related briefings / trainings.

Vehicle Management Assistance

Maintain vehicle / fuel records, logbooks, and safety documentation.

Schedule vehicles and drivers efficiently for official use.

Ensure valid insurance, registrations, and safety kits.

Support safety checks, driver briefings, and training records.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school education. Training and certification in one or more UN operational service areas or systems

Desirable

University degree in business administration, or related field

Experience

Essential: A minimum of eight years of progressively responsible work experience relevant to the position (administrative support services and transactions in the operational support area)

Desirable: Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system

Skills

WHO’s rules, regulations, support procedures, practices, rules, and regulations in one or more of the following specialized operations’ support disciplines, such as:

Procurement support services

Procuring goods/ services including initiating purchase requisitions, administering tender/ bidding process and supporting supplier management

Proven knowledge of additional, operational service areas with less complex rules and procedures, may be required, i.e.

Primary support for logistics and transportation administration, inclusive of the warehouses, exemption documents, management of the office vehicles, supervision of drivers, and all related activities.

Administration of the inventory of supplies and organizational assets

Travel administration, processing requests, visa issuances, flight and hotel bookings, travel claims, and follow up on travel related issues

Brief and explain administrative procedures to other members of staff.

Team management and facilitation skills

Strong interpersonal skills

Flexibility to adapt to competing priorities and work in a fast-paced environment

1. Thorough knowledge of WHO Admin Rules, Regulations and procedures and GSM usage in Admin Modules.

2. Good knowledge of computer applications and software including MS Office applications (specificallyexcel, word and ppt.).

3. Ability to draft reports / correspondence concisely and clearly, etc.

4. Ability to maintain good working relationships.

WHO Competencies

Teamwork

Respecting and promoting individual and cultural differences

Communication

Producing results

Moving forward in a changing environment

Use of Language Skills

Essential

Expert knowledge of English. Expert knowledge of Nepali.

Desirable

The above language requirements are interchangeable.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at NPR 1,947,388 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

Staff members separated due to the 2025 Prioritization and Realignment Process will receive special consideration according to the applicable regulatory framework.

This vacancy notice may be used to fill other similar positions at the same grade level.

Only candidates under serious consideration will be contacted.

A written test and/or an asynchronous video assessment may be used as a form of screening.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and eManual.

The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.

WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to [email protected] with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.

An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

For information on WHO’s operations please visit: http://www.who.int.

WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at [email protected].

This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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