Receptionist

Job Description

Shilu Kunda Saving and Credit Cooperatives Limited is seeking a courteous and well-organized Receptionist to be the first point of contact for members and visitors. The role supports member satisfaction, smooth daily office operations, and a professional public image for the cooperative. The Receptionist helps members feel welcomed and informed, and directs them to the right staff for further assistance.

Key Responsibilities

• Welcome members, visitors, and clients in a polite and professional manner.
• Manage front-desk inquiries and direct members to the appropriate department or staff member.
• Answer telephone calls, respond to routine inquiries, and take accurate messages.
• Maintain visitor records, appointment schedules, and incoming and outgoing correspondence.
• Provide general information about the cooperative’s services within the scope of the role.
• Assist members with basic inquiries about savings, loans, account services, and documentation requirements, referring confidential or complex matters to authorized staff.
• Maintain organized filing systems and basic administrative records.
• Assist with document handling, photocopying, scanning, printing, and office correspondence.
• Coordinate appointments and support daily administrative activities.
• Keep the reception area clean, organized, and professional.
• Protect member confidentiality and handle personal information responsibly.
• Support other reasonable administrative duties assigned by management.

Job Specification

Educational Qualifications (Essential)

• At least Plus Two (+2) or an equivalent qualification from a recognized educational institution.

Professional Experience (Essential)

• Minimum of one (1) year of relevant experience in reception, front-desk operations, customer service, administration, or a similar role.
• Prior experience in a cooperative, bank, microfinance institution, or other financial service organization.
• Familiarity with basic financial service terminology (savings, deposits, loans, interest, share capital).

Required Technical Skills

• Basic proficiency in MS Word and MS Excel.
• Email and internet use.
• Accurate data entry.
• Operation of standard office equipment (telephone, printer, scanner, photocopier).
• Communication and Interpersonal Skills
• Professional telephone etiquette
• Courteous and clear communication in Nepali and basic English [confirm language requirements]
• Active listening and patience
• Ability to handle member concerns calmly and refer them appropriately

Core Competencies

• Strong organization and punctuality
• Teamwork and a service-oriented attitude
• Attention to detail
• Professional presentation and conduct
• Discretion and respect for confidentiality
  

Note: Female candidates are highly encouraged to apply.

Required Skills

• Communication
• Customer Service
• Data Entry
• Active Listening Skills
• MS Excel
• Attention to Detail

About the Company

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