Workshop Supervisor / Service Advisor

Supervise daily workshop operations and ensure the timely completion of service and repair work.

Manage and coordinate mechanics and other workshop staff to maintain productivity and service quality.

Diagnose technical issues, troubleshoot problems, and ensure appropriate repair solutions.

Communicate with customers to understand their concerns, explain technical issues, and recommend suitable services.

Monitor repair progress and ensure customer satisfaction through quality service and timely delivery.

Maintain workshop records, service reports, and other administrative documentation.

Ensure proper use of the company's standard software system and verify that required reports are generated and filed.

Coordinate service schedules, allocate tasks, and monitor team performance.

Identify operational issues and recommend improvements to workshop efficiency.

Maintain effective communication between customers, mechanics, and management.

Qualification

Bachelor

Skills

Communication and Computer Proficiency

Problem-Solving and Decision-Making

Customer Service and Relationship Management

Team Leadership and Supervision

attention to Detail

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