Deputy Operations Manager

More about this job

Deputy Operations Manager – French Speaking
Department: Operations
Reporting To: Operations Manager
Work Type: On Site

The Position:

Our Operations teams are responsible for the successful and profitable running of our group trips, ensuring day-to-day trip management and on-the-ground organisation meet the standards stipulated in the Intrepid Service Level Agreement.

The Deputy Operations Manager position is responsible for providing managerial and administrative support to the Operations Manager in handling day-to-day trip issues and on-the-ground trip organisation for the French-speaking market. The role will focus on day-to-day trip management and play a key supporting role in effective Leader management. Where feasible, the Deputy Operations Manager will gradually assume direct management of some Leaders.

Qualifications, Skills & Experience

• Extensive travel experience in Nepal and led trips in mountains with knowledge of on-ground logistics preferred
• Management, coaching and training experience
• Reliable and responsible, with strong organisational and passenger service skills
• Fluent in French and English, with excellent written and verbal communication and translation skills
• Good working knowledge of MS Word, Excel and PowerPoint
• Post Graduate Diploma/Degree in Travel & Tourism will be an advantage
• Excellent attention to detail, with the ability to prioritise and manage own workload
• Experience supporting French-speaking passengers, Leaders or partners

Other Skills & Attributes

• Strong time management skills, with the ability to deliver objectives within agreed timeframes
• Open-minded, with an understanding of the nature of the business
• Team-oriented, with a collaborative approach across different departments to completing tasks
• Self-motivated and proactive, with the ability to take initiative and work autonomously
• Comfortable acting as a first point of contact on operational issues, including 24/7 emergency support
• Passion for travel and belief in Intrepid’s Responsible Travel philosophy
• Understanding of and support for Intrepid’s Purpose Beyond Profit ethos
• A digital mindset

About the Company

Intrepid Travel is a global travel company founded in 1989, specialising in small-group adventure trips and immersive travel experiences across destinations worldwide. The company focuses on responsible tourism, cultural connection, and supporting local communities through locally led experiences. Its mission is to create positive change through travel while prioritising people, the planet, and sustainable tourism practices. Intrepid Travel is also a certified B Corporation, reflecting its commitment to balancing business performance with social and environmental impact.