Client Documentation and Operations Executive

Job Description

AMC Documentation Services is expanding its operational team in Kathmandu. We are looking for an energetic, articulate, and confident Client Documentation and Operations Executive to manage direct communication, file followups, and documentation tracking for our registered clients.

In this role, you will be the primary voice and key point of contact for clients processing their files through our company. If you are naturally confident speaking on the phone, enjoy interacting with clients, and keep records thoroughly organized, this is an excellent opportunity to build a stable, rewarding career.

Key Responsibilities

• Direct Daily Phone Calls: Call registered clients on a daily basis to provide clear status updates, request missing documents, and answer their inquiries with clarity and confidence.
• File & Documentation Tracking: Closely monitor each client’s file from start to finish, ensuring zero errors, missing papers, or processing delays.
• Client Guidance: Walk clients through their documentation requirements step-by-step, maintaining a polite, clear, and professional tone.
• Records & Daily Reporting: Keep organized daily call logs, update application records, and report file statuses directly to the management team.

Job Specification

What We Are Looking For

• Exceptional Phone Confidence: Clear, polite, and persuasive communication over the phone, with zero hesitation in making frequent outbound calls.
• Language Proficiency: Fluent spoken and written English and Nepali.
• Background & Experience: Prior experience in documentation processing, client coordination, customer support, or call-center operations is a strong advantage. Motivated freshers with clear spoken English, high confidence, and a strong work ethic are warmly encouraged to apply.
• Work Style: Punctual, organized, attentive to detail, and focused on completing files accurately and on time.

What We Offer

• Competitive base salary with regular performance-based incentives.
• Comprehensive training on documentation workflows and system management.
• Stable, supportive office environment with clear paths for promotion.
• Immediate onboarding for the selected candidates.

Required Skills

• Communication
• Coordination
• Documentation
• Organizational
• Client Servicing
• Attention to Detail

About the Company

AMC Documentation Services Private Limited is a professional documentation and business support company based in Lazimpat, Kathmandu. The company focuses on providing documentation-related and administrative support services, with an emphasis