Front Desk Associate

We are looking for a friendly, professional, and guest-oriented Front Desk Associate to manage front desk operations at a resort. The role involves welcoming guests, handling room reservations, assisting with check-in and check-out procedures, responding to guest enquiries, and coordinating with different departments to ensure a smooth and pleasant guest experience. The ideal candidate should have strong communication skills in both Nepali and English, a positive attitude, and the ability to handle guest concerns professionally.

Location

Jharuwarashi, Godawari, Lalitpur

Working Hours

8.5 hours per day (Flexible shifts)

Weekly Holiday

1 day per week (excluding weekends)

Responsibilities of the Candidate

Welcome guests warmly with a friendly attitude and professional greeting.

Understand guests' requirements and guide them regarding room bookings, restaurant services, events, pool, jacuzzi, and other resort facilities.

Handle guest reservations through phone calls, online travel agencies (OTAs), social media, travel agencies, and the resort's website.

Manage guest check-in and check-out procedures, including completing forms and collecting necessary documents.

Use the resort's management software (Sarvanam) efficiently. Training will be provided.

Provide accurate information about room facilities, resort services, events, and available packages.

Handle guest complaints professionally and escalate unresolved issues to the supervisor.

Communicate booking changes and guest requirements promptly to supervisors and relevant departments.

Coordinate with housekeeping and service teams before preparing or printing guest bills.

Maintain proper records of payments collected and ensure handover to the accounts department or authorized personnel with the required signatures.

Maintain logbook records and collect signatures and deposits when lending resort property to guests.

Provide resort and room tours to guests upon request.

Perform night audit duties when assigned to the night shift.

Respond appropriately to emergencies and inform the supervisor when necessary.

Requirements

Minimum 1 year of experience in the hospitality industry, preferably in front desk or guest service operations.

Fluent verbal communication skills in both Nepali and English.

Good customer service, interpersonal, and problem-solving skills.

Basic computer skills and ability to learn hotel management software.

Strong organizational skills and attention to detail.

Ability to work flexible shifts, including weekends and public holidays.

A positive attitude, professional behavior, and willingness to learn.

Candidates with their own vehicle or those living near the resort are preferred.

To Apply

Please send your updated CV to [email protected]. Qualified candidates will be contacted for the next stage of the recruitment process.

Job Specification

Job Type

Full Time

Work Mode

Onsite

Level

Junior

Openings

1

Apply Before

2026-11-29

Skills

Reservation Management

Guest Relations

Customer Service

Front Desk Operations

View the original posting and apply on SathiJob.