Customer Support Officer

R.K.C.N.L. iTECH LIMITED

(A Subsidiary of Rastriya Krishi Company Nepal Limited)

We Are HIRING

Position

Customer Support Officer- 1

The Customer Support Officer will provide support and guidance to cooperative personnel using RKCNL iTech CBS, assist with accounting-related activities, resolve basic queries, and coordinate with relevant teams to ensure timely issue resolution.

Key Responsibilities

Support cooperative users with daily CBS operations.

Assist with accounting-related activities and queries.

Coordinate with relevant teams to resolve issues.

Guide users on system features and processes.

Record & track complaints through the ticketing system.

Maintain support records and report recurring issues.

Skills & Competencies

Good communication and customer-handling skills.

Problem-solving and attention to detail.

Effective documentation, follow-up, and coordination.

Basic computer skills, including email and spreadsheets.

Qualifications & Experience

Bachelor’s degree in Accounting, Finance, Management, or a related field.

Sound accounting knowledge and understanding of routine transactions.

Experience in accounting, customer service, or cooperative operations is preferred.

Location & Salary

Madhesh Province

Client Sites, Specially Dhanusha, Mahottari & Sarlahi Districts)

Monthly Gross Salary

NRs. 35,000 To 50,000 Per Month

Employment Details

Job Type

Permanent (Probationary Period: 6 Months)

Application Deadline

2083 Kartik 28 (Saturday, November 14, 2026)

How To Apply

Complete The Online Application Form