Branch Fiber Head

The Branch Fiber Manager will be responsible for managing day-to-day fiber network operations at the branch level, including installation, maintenance, troubleshooting, and team supervision. The role requires strong technical knowledge of FTTH/GPON networks along with leadership and operational management capabilities to ensure high service quality and customer satisfaction.

Key Responsibilities

• Manage branch-level fiber operations and technical teams.
• Supervise fiber installation, maintenance, and fault resolution activities.
• Ensure timely handling of customer technical issues and service requests.
• Monitor network performance and minimize downtime.
• Coordinate with NOC, support teams, and regional technical teams.
• Maintain quality standards for fiber deployment and service delivery.
• Ensure technicians follow company SOPs and safety procedures.
• Prepare daily/weekly operational reports and performance updates.
• Manage branch technical inventory and equipment utilization.
• Support expansion projects and new network deployments in the branch area.
• Train and guide field technicians and support staff when required.