Service Manager – After Sales

We are seeking an experienced and technically competent Service Manager to oversee the operations of the automotive service department. The ideal candidate will be responsible for managing service activities, ensuring quality vehicle maintenance and repairs, supervising technicians, and delivering excellent customer service.

The candidate should possess strong technical knowledge of automotive systems, along with leadership and operational management skills.

Key Responsibilities

• Oversee daily operations of the automotive service department.
• Manage service activities for passenger cars and commercial vehicles, including buses and vans.
• Supervise service technicians, service advisors, and other workshop personnel.
• Ensure timely and quality maintenance, repair, and servicing of vehicles.
• Monitor workshop productivity, efficiency, and service quality.
• Diagnose and resolve complex technical and operational issues.
• Ensure proper use of tools, equipment, and workshop facilities.
• Maintain service records, repair documentation, and operational reports.
• Coordinate with the spare parts department to ensure the availability of required parts.
• Handle customer complaints and ensure effective resolution of service-related issues.
• Monitor customer satisfaction and implement improvements in service delivery.
• Ensure compliance with safety standards, manufacturer guidelines, and company procedures.
• Develop and maintain service department performance targets.