Customer Service Representative (Work From Home)

We are seeking a customer-focused, organized, and tech-savvy Customer Service Representative to support U.S.-based restaurant clients and their customers. The role involves handling customer inquiries, coordinating restaurant operations, managing online ordering systems, and creating promotional photo and video content.

Key Responsibilities

• Handle customer calls and inquiries regarding online orders, order status, cancellations, refunds, payment issues, and missing or incorrect items.
• Communicate professionally with U.S.-based customers and coordinate with restaurant staff to resolve customer concerns.
• Manage restaurant operations through internal dashboards, including online orders, menus, restaurant settings, tablets, and printers.
• Assist restaurant staff with basic system-related issues and coordinate with the technical team when required.
• Create and edit photos, videos, promotional graphics, and other marketing materials using professional editing tools.
• Follow up on customer and restaurant requests while maintaining accurate records of issues and resolutions.