Inbound Sales Representative

Job Description

Zap & Shine Crew is a cleaning company in Brisbane, Australia. We clean homes, rental properties and businesses, and most customers find us online and call or message us on the day they need help. Our field crews do the cleaning; our sales and booking team turns every enquiry into a booked job using our own CRM.

Purpose of the role:

• You are the first voice a customer hears. Your job is to answer every enquiry fast, quote on the spot, follow up until the job is booked, and keep the customer informed until the crew arrives. You are measured on booked jobs, not on calls made.

What you will do:

• Answer incoming calls, web enquiries, SMS, WhatsApp and social messages within minutes
• Ask the right questions (service, property size, suburb, date), quote from our price guide, and book the job in the CRM
• Follow up every unbooked quote by SMS and phone until it is booked or closed
• Confirm bookings, send reminders, handle reschedules and keep the field crew informed
• Offer add-ons and recurring cleans, and call past customers to rebook them
• Keep CRM records complete: every enquiry gets an outcome and a reason
• Report your daily numbers: enquiries, quotes, bookings and booking rate

Your targets:

• First response within 5 minutes during your shift
• A quote on every genuine enquiry
• A quote-to-booking rate that improves month on month (we share the baseline in training)

Job Specification

What you need:

• 2+ years of inbound sales or phone-based customer service with sales targets (call centre or BPO experience is a plus)
• Clear, confident spoken English with Australian customers, and strong written English for SMS and email
• Fast, accurate typing and experience with any CRM
• A quiet workspace, reliable internet, a headset, and backup power and internet if you work remotely
• Reliable availability for the full shift

Nice to have:

• Experience selling or booking home services (cleaning, pest control, trades, removals)
• Experience on an Australian account

Hours and location:

• Full-time, Sunday to Friday, 9 AM to 5 PM, Brisbane time
• Remote

What we offer:

• Competitive salary
• Paid training on our services, prices and CRM
• A long-term role with a growing company, and a path to team lead as the team grows

About the Company

Zap & Shine Crew is a trusted cleaning company serving Brisbane, specialising in carpets, couches, rugs, curtains, and mattresses. Using eco-friendly, fast-drying steam cleaning technology, we lift tough stains, odours, and hidden allergens for a deep clean. Beyond upholstery and carpet cleaning, we offer carpet repair and stretching, tile and grout cleaning, Scotchgard protection, end-of-lease cleaning, and 24/7 flood damage restoration. Our cleaning products are non-toxic, pet-friendly, and safe for kids. Every job starts with a free quote and honest, transparent pricing: no hidden costs, ever. Our fully trained crew treats every home and business with care and respect. Book online or send us a message today.