Sales & Customer Service Executive

Job Description

We are seeking a passionate, customer-focused, and results-driven Sales & Customer Service Executive to join our sales team. The ideal candidate should have strong sales experience, excellent customer handling skills, and the ability to build relationships, understand customer needs, and close deals.

Key Responsibilities

• Assist customers in understanding products and selecting the option that best fits their needs
• Provide professional advice and product recommendations to customers
• Achieve sales targets through effective customer engagement and product recommendations
• Handle in-person sales of products and related items
• Follow up with customers and support order closing activities
• Respond to customer inquiries received by phone, email, social media, and other channels
• Maintain strong customer relationships and ensure excellent customer service
• Keep accurate records of sales, leads, and customer interactions
• Stay updated on product knowledge, market trends, and customer preferences
• Maintain a clean, organized sales area and display products professionally
• Represent the brand professionally and uphold company standards

Job Specification

• Minimum 2 years of experience in sales or a customer-facing role
• Excellent communication and customer service skills
• Strong negotiation and persuasion skills
• Good product knowledge and the ability to learn new products quickly
• Experience handling customer inquiries and interactions by phone, email, and social media
• Basic computer skills, including record keeping and order handling
• Self-motivated, responsible, and target-oriented personality

Required Skills

• Negotiation
• Social Media Marketing
• Customer Support
• Record Management
• Sales Planning

About the Company

Neboer Lifestyle Pvt. Ltd. is a Nepal-based lifestyle company engaged in the design, manufacturing, distribution, and wholesale of premium bags, menswear, and everyday lifestyle products. We are committed to delivering products that combine quality, functionality, and modern design for today’s consumers.

With a strong nationwide distribution network and growing retail presence, we collaborate with manufacturers, retailers, and business partners to ensure reliable product availability and exceptional customer service. Our focus on innovation, operational excellence, and long-term partnerships enables us to deliver consistent value across every stage of the supply chain.

At Neboer, we believe in continuous growth, professionalism, and creating opportunities for talented individuals to build meaningful careers. Guided by our philosophy, “Be Limitless,” we strive to become one of Nepal’s leading lifestyle brands while maintaining the highest standards of quality, integrity, and customer satisfaction.