Recovery Officer / Collection Officer

Outstanding Payment Recovery Follow up on overdue payments from B2B clients through calls, emails, written notices, and client visits.

Negotiate payment plans and settlement arrangements with clients.

Maintain daily and weekly recovery trackers.

Monitor payment commitments and ensure timely follow-ups.

Achieve assigned monthly recovery targets.

Client Communication & Relationship Management Communicate with clients regarding outstanding invoices, payment delays, and account discrepancies.

Maintain professional relationships while ensuring timely payment collection.

Coordinate with the Accounts team to resolve billing and reconciliation issues.

Documentation & Compliance Prepare and issue payment reminders, demand letters, and recovery-related correspondence.

Maintain accurate records of recovery activities, client commitments, and settlements.

Ensure compliance with company policies and applicable legal requirements.

Coordinate with management and legal teams for escalated recovery cases.

Internal Coordination Work closely with Sales, Accounts, and Operations teams to verify invoices, deliveries, and client account details.

Escalate high-risk and overdue accounts to management.

Ensure recovered payments are properly communicated and reconciled with the Accounts team.

Reporting & Analysis Prepare accounts receivable aging reports and weekly recovery performance reports.

Monitor payment trends and identify high-risk accounts.

Recommend strategies to improve collection efficiency and reduce outstanding payments.

Qualification

Bachelor

Skills

Communication Skills

Time Management

Problem-solving

Adaptability

Fast learner

attention to Detail

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