Call Handler/Client Follow-up Officer

Job Description

Nepal Real Estate Solution (NRES) is seeking a friendly, professional, and communicative Call Handler / Client Follow-up Officer to manage client calls, understand inquiries, conduct regular follow-ups, and coordinate with the sales team. The ideal candidate should have good communication skills in Nepali and English, basic computer knowledge, and strong coordination skills.

Key Responsibilities

• Handle incoming and outgoing client calls professionally.
• Understand client requirements and assign inquiries to the appropriate team member.
• Conduct daily follow-up calls with clients.
• Maintain accurate call records and follow-up updates in CRM.
• Coordinate with the sales team to ensure timely client responses.

Job Specification

• Bachelor's Degree in any relevant field.
• More than 2 years of relevant work experience in client handling, telecalling, customer service, or coordination.
• Fluent in Nepali and English (speaking and communication).
• Good telephone etiquette and communication skills.
• Friendly, polite, and professional attitude.
• Basic computer and CRM knowledge.
• Strong follow-up and coordination skills.

Female candidates are highly encouraged to apply.

Job Nature: Office-based, calling and client coordination only. No field visits or direct sales required.

Required Skills

• Communication
• Basic Computer
• Coordination
• Client Handling
• Organizational
• CRM Software

About the Company

'Nepal Real Estate Solution' is a real estate company in Nepal, striving to make the real estate sector more managed, professional, and accessible for everyone in the country. ‘

We are the leading real estate company in Nepal, with the goal of making buying and selling of real estate transparent and fair for every buyer and seller. We started in 2015 as a real estate buying and selling platform, and now with years of hard work, forging connections, and the trust our beloved clients and the people put in us, we are proud to say that we are a one-stop solution for everything pertaining to real estate in Nepal.