Customer Service Representative

Dhuni Software Pvt. Ltd. is looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle customer inquiries professionally while ensuring a positive customer experience.

Key Responsibilities

Respond to customer inquiries through phone calls, emails, and other communication channels.

Assist customers with their questions, concerns, and service-related issues.

Provide accurate information and timely solutions to customer queries.

Maintain professional communication and build positive customer relationships.

Coordinate with internal teams to resolve customer issues efficiently.

Maintain records of customer interactions and follow up when necessary.

Requirements

Bachelor's degree completed in a relevant field.

6 months to 1 year of experience in customer service or a related role.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Ability to handle customer inquiries patiently and professionally.

Basic computer skills and familiarity with office applications.

A proactive attitude and willingness to learn.

Working Details

Working Days

Monday to Friday

Working Hours

7:30 AM – 4:30 PM

Job Type

Full-time

Work Location

Thapathali, Kathmandu