Sales Coordinatior

Owns the order-to-dispatch chain for both distribution and projects. Serves as the single point at which an order becomes a delivery and is responsible for following up on everything in between.

Key Responsibilities

• Own order processing end to end: receipt, validation, credit check routing, stock allocation request, dispatch scheduling and confirmation to the customer.
• Follow up every open quotation until it converts or is formally closed. Maintain the live quotation register.
• Coordinate across Supply Chain, Finance, Credit Control and Projects to keep orders moving; escalate blockages the same day rather than reporting them weekly.
• Serve distribution and projects on equal terms. Agree monthly service levels with the Senior Manager – Projects and report against them.
• Own the customer commitment: if a delivery date is given, be the person accountable for it being met or renegotiated in time.
• Maintain the channel partner and customer master, price lists and scheme records.
• Handle customer queries and complaints on orders, dispatch and documentation; route product quality issues to Quality Assurance.
• Supervise the Executive – Dispatch & Billing and ensure invoicing is same-day against dispatch.
• Produce a weekly order-book and pending-dispatch report for the Head of Sales and the CEO.
• Flag recurring failure points in the order chain and propose fixes rather than absorbing them.

Key Performance Measures

• Order-to-dispatch cycle time.

• Open quotations converted or formally closed within the review period.

• Delivery commitments met on the date first promised.

• Order-book accuracy and pending-dispatch visibility.

• Project service levels met, as agreed monthly.

Decision Authority

• Schedules dispatch priority within agreed rules.

• Releases orders once credit clearance is received; may not override a credit hold.

• Commits delivery dates to customers within agreed lead times.

Requirements

• Bachelor's degree or equivalent graduate qualification.

• 4+ years in sales coordination, order management or commercial operations.

• Strong Excel; ERP or accounting-system order-processing experience essential.

• Organised and persistent — the role runs on follow-up, not authority.

• Able to hold a position with senior sales people when a commitment cannot be met.