Ticketing Officer

Job Description

We are seeking a motivated, detail-oriented, and customer-focused Ticketing Officer to join our team. The ideal candidate will be responsible for handling ticket reservations, assisting customers with travel inquiries, planning travel routes, calculating fares, and ensuring accurate processing of travel documents.

Key Responsibilities:

• Respond to customer inquiries regarding travel schedules, ticket availability, fares, booking procedures, and company policies.
• Handle ticket reservations, issuance, cancellations, reissuance, and modifications.
• Plan suitable travel routes and provide customers with relevant travel information and suggestions.
• Calculate ticket fares, taxes, service charges, and other applicable fees accurately.
• Verify customer documents and assist in preparing necessary travel documentation.
• Prepare and issue tickets, travel insurance policies, and other required travel documents.
• Explain travel regulations, policies, and procedures to customers.
• Maintain accurate records of bookings, payments, and ticketing transactions.
• Coordinate with airlines and other travel service providers to ensure smooth operations.
• Provide professional customer service and resolve ticketing-related concerns efficiently.

Job Specification

• Bachelor's degree or equivalent qualification in Travel and Tourism, Hospitality, Business Administration, or a related field.
• Previous experience in ticketing or the travel and tourism industry will be an advantage.
• Knowledge of airline reservation and ticketing systems (Amadeus, Sabre, Galileo) is preferred.
• Good communication and customer service skills.
• Strong numerical, organizational, and problem-solving abilities.
• Proficiency in computer applications.
• Ability to work independently and as part of a team.

Required Skills

• Analytical
• Interpersonal Skills
• Enthusiastic
• Verbal Communication
• MS Office Suite

About the Company

Rupakot International Travels (P) Ltd is a privately owned company established in 2007 with a main aim to co-ordinate and operate highly managed tours in the Himalayan Paradise- Nepal. Along with we are an authorized agents of almost all major airlines operating from Nepal and Beyond. Located at easy access in the heart of Kathmandu at Gairidhara which is exactly the east part of Narayanhiti National Museum, we believe the guests as our God since our culture reflects the same.