Sorting and Dispatch Specialist

Job Summery

As a dispatch department (Agent), you will be an essential part of our courier operations team. Primary responsibilities will be to efficiently coordinate and manage the dispatching of packages and ensure timely delivery. Will work closely with the delivery riders and other team members to ensure smooth operations and provide excellent customer service.

Key Responsibilities:

• Create orders in the system and 3PL, and print stickers

• Receive incoming packages and verify the accuracy of information provided.

• Sort and organize incoming packages and documents based on assigned routes, delivery areas, or specific criteria, ensuring accuracy and efficiency.

• Ensure that packages are properly labeled, documented, and secure for transportation.

• Sort products according to delivery zone

• Address any mismatches, damages, or missing items on time, and follow set procedures.

• Assign suitable delivery drivers or vehicles to each package based on factors such as load capacity and delivery schedule.

• Coordinate with delivery riders to optimize delivery routes and minimize delays.

• Routing of inside-valley products.

• Outside-valley product handover to 3PL.

• Maintain constant communication with delivery riders to provide updates and instructions and address any issues or concerns.

• Maintain accurate records of dispatched packages, delivery times, and any incidents.

Qualifications/Requirements:

• Pursuing or have completed a Bachelor's degree in Management, Business Administration, or Marketing; additional education or certifications in logistics or related fields are a plus.

• Attention to detail and accuracy in sorting and documenting packages.

• Should have computer skills like Excel, Word, and Google Sheets for data entry and record-keeping purposes.

• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.

• Effective communication skills to interact with team members, supervisors, and customers/Merchants.

• Willingness to work flexible hours, including weekends and holidays, based on business needs.

• Should have a Category A driving license

What We Offer

• Good Salary Package

• Good working Environment

• Opportunity to Growth

Job Specification

• Education: Bachelor Degree
• Experience: 1 - 2 Years
• Job Type: Full Time
• No. of Vacancies: 7
• Functional Area: Purchase / Logistics / Supply Chain
• Industry: Internet/Ecommerce
• Offered Salary: Competitive
• Apply Before: 2026-11-26

Key Skills

• Parcel Sorting and Segregation
• Dispatch Operations Management
• Shipment Handling and Processing
• Barcode Scanning and Label Verification
• Problems solving