IT Support Officer - Onsite

Job Description

Stellar Staffing is a premier outsourcing partner specialising in seamless and efficient support services for Australian mortgage brokers. We are committed to delivering exceptional service through skilled people, innovative technology, and a culture of continuous improvement.

Role Description

We are seeking a motivated and dependable IT Support Officer - Onsite to join our growing team. Reporting to the IT Manager, this role is responsible for providing first-level technical support, assisting with the maintenance of IT systems and infrastructure, and ensuring staff have reliable and secure technology to perform their roles effectively.

This is an excellent opportunity for an IT professional looking to develop their technical skills and gain hands-on experience across hardware, software, networking, user support, and cybersecurity. The ideal candidate will have strong problem-solving skills, excellent communication abilities, a customer-focused mindset, and a proactive approach to learning and continuous improvement.

Key Responsibilities:

• Provide first-level IT support for hardware, software, and technical issues
• Administer Microsoft 365, including user account management, password resets, and MFA support
• Configure and deploy laptops, monitors, peripherals, email accounts, and business applications
• Support staff onboarding and offboarding processes
• Manage access to business systems, collaboration platforms, shared drives, and password management tools
• Maintain accurate IT documentation and support records
• Deliver basic IT training and support to employees
• Assist with business continuity testing, hardware audits, and continuous improvement initiatives
• Participate in IT projects and infrastructure enhancements

Job Specification

What We're Looking For

• Experience of 1-3 years in an IT support, helpdesk, or desktop support role
• Strong experienced of Windows operating systems and Microsoft 365
• Understanding of common computer hardware and troubleshooting techniques
• Customer-focused mindset with a willingness to help others
• Basic understanding of cybersecurity best practices
• Excellent problem-solving skills
• Working-level verbal and written communication skills, with the ability to communicate technical information clearly to non-technical users.

Desirable – Nice to have though not required

Holding one or more of the following is an advantage:

• MS-900: Microsoft 365 Fundamentals
• MD-102: Endpoint Administrator Associate
• SC-900 or AZ-900
• CompTIA Security+
• ISC² Certified in Cybersecurity (CC)
• Equivalent Microsoft, cybersecurity, or IT support certifications
• Exposure to Microsoft Intune, Microsoft Entra ID, and endpoint management technologies
• Exposure to cybersecurity, data protection, and information security best practices
  

How Different Are We from Others?

A. We invest in your Growth

• Continuous learning sessions
• Company-sponsored courses

• We foster a safe, collaborative, and high-performance environment where everyone lifts each other up

• We are young, we are growing, with lots of opportunities for growth and development

D. We Are Here to Stay!

• We’re registered, compliant, and here to stay

What we offer:

• A fair, market rate compensation +SSF
• Medical Insurance: for eligible staff
• Paid leaves
• Festival allowance and profit bonuses
• Annual performance review
• A supportive, high-performing team culture
• Opportunity to work directly with Australian stakeholders
• Global career experience without leaving Nepal
• We only work 5 days a week
• Work hours: 6:00 AM – 2:00 PM
• Monthly MVP recognition: Shine in your role and be rewarded for your outstanding contributions.
• Referral bonus for recommending successful candidates
• Don’t worry about meals: We provide wholesome, healthy, home - cooked breakfast and lunch!

If you're passionate about technology, enjoy solving problems, and want to build your career in IT Support, we'd love to hear from you!

Required Skills

• Communication
• Troubleshooting
• Documentation
• Problem-Solving Skills
• Cyber Security

About the Company

Stellar Staffing is a leading outsourcing partner specializing in comprehensive support for Australian mortgage brokers. Based in Nepal, our credit-trained team expertly manages the entire loan application process—from document preparation and submission to liaising with financial institutions and post-settlement follow-up.

We’re proud of our supportive, collaborative, and high-performance team culture. You’ll be part of a community of professionals who are passionate about learning, sharing knowledge, and delivering outstanding service. Your work will help Australian clients move closer to their dream homes, making a real impact while growing your global skills and career right here in Nepal!