Job Description

Company DescriptionClassic Tech, Nepal’s largest and leading Network Service Provider, has been delivering services since 2009 and currently operates from 103 outlets across 74 districts. Committed to providing high-speed internet at affordable prices, the company reaches urban and rural areas alike. Classic Tech is recognized for introducing GPON Technology in Nepal and offering Fiber Optics Internet services for dedicated connectivity to homes. With a focus on customer satisfaction, the company emphasizes innovation, efficient customer support, and delivering cutting-edge technology solutions such as IPTV and high-speed broadband.Branch Manager — Looking for a candidate with 4 years experience in Officer and above level position in the ISP/NSP or Retail industry with a deep understanding of the Operations and Administration, Sales process, and Customer Service Management: The candidate is expected to:• Sales OperationI. Create Branch Sales Plan and Target in alignment with business objectiveII. Achieve Sales Target of Branch as per KPIIII. Assess local market conditions and identify current and prospective sales opportunitiesIV. Plan and execute several sales and marketing activities for Brand awareness and achieve provided sales targets.V. Coordinate and supervise the day-to-day sales efforts of the team.VI. Stay aware of competing markets and provide reports on market movement and penetrationVII. Lead Sales team during Marketing Campaigns for Training and Monitoring of the team• Customer ServiceI. Ensure Customer Complaints are addressed as per the ETR provided by the companyII. Monitor customer churn rate and decrease it to the prescribed standardIII. Execute Customer Retention plans for increasing Referrals• Operation and Administration• Logistics and InventoryI. Monitor Branch’s Logistics and Stock and ensure Physical stock matches with Inventory details in SystemII. Ensure condition of available Stock is in usable conditionIII. Coordinate with Central store to fulfill required stock for daily Branch Operation and return damaged goods• Vehicle ManagementI. Monitor the condition of the allocated vehicle and report if any repairing requiredII. Track vehicle movement and control unnecessary movements of the allotted vehicleIII. Verify Fuel consumption of the vehicle and ensure fuel consumption does not tamper• Human Resource and TrainingI. Fulfill Junior level staff by Interviewing, Recruiting, Onboarding and Training local candidatesII. Address grievances of employees issues promptlyIII. Retain staff and reduce TurnoverIV. Monitor staff movement of Branch via System• OthersI. Share knowledge with Head office and other branches regrading best practices, competitive intelligence, business opportunities and needII. Network with Locals to improve presence and reputation of branch and companyIII. Comply with Local bodies with related regulation and lawsIV. Manage timely Deposit of funds collected in BranchV. Execute other tasks assigned by Immediate SupervisorJob Specification· Target oriented candidate with proven experience of more than 4 years in Sales, Administration and Technical Operations· Candidate with flexibility to work in any Branch office located by Company· Enthusiastic person having minimum Bachelor’s degree· Leader having minimum 1 year of experience in Managerial position· Business maturity, discretion and good judgment are essential qualifications for the role, as are strong communication and collaborative skills as well as a proactive approach· Highly motivated and ambitious in achieving goals· Working as per company policies and maintaining proper discipline· Candidate having own vehicle with valid license can applyJob Location: Nepalgunj, Pokhara, Murgiya, Pharsatikar, Janakpur, Chitwan, Lahan, Kalaiya, Kalabanzar and KohalpurBenefits:• Working in a team environment where initiative and dedication is encouraged• An equal opportunity workplace that values diversity and does not discriminate• High level of responsibility with opportunities to learn and grow• Attractive salary based on experience and qualifications• Facilities of Social Security Fund (Gratuity and Pension)• Attractive Incentive packages and Perks• Annual Performance Appraisal System• Festival expense allowance• Accident insurance• Fuel and Maintenance Allowances• Interested candidates can send their Updated Resume and cover letter to [email protected] . Candidates are requested to clearly specify the position that they are applying for.